Ok, I am trying to get set up so we can print labels here in our shop. Shipping labels, oil change labels, etc. My question is "Can I have just one printer but be able to print from more than 1 work station. Or, must I have a printer for every work station"?

I am wondering if there is a way to make the mitchell system indicate that parts are low or zero and that those parts needs to be replenished to fill a work order. also is there a way to have parts billed out on work ordered pull from inventory as soon as they re billed out rather then when the wor...

Sound like this would be something we'd need to look at as this seems a little strange. Please give tech support a call and we can look at what may be causing it. Well, I'll need to find the time, or should I say make the time for that to happen. But, I do thank you for your input. ShopManTim, I lo...

megoff wrote: ↑

Thu Apr 13, 2023 9:35 am

Sound like this would be something we'd need to look at as this seems a little strange. Please give tech support a call and we can look at what may be causing it.

Well, I'll need to find the time, or should I say make the time for that to happen. But, I do thank you for your input.

ShopManTim, Please right click on the phone number and go to column chooser. The columns may have been accidentally hidden. The column is there - just white with no names. If I right click - nothing happens. If I double click and I know the correct phone number, I can open up the customers vehicle ...

Now a new problem developed. When I want to make a new estimate/work order/invoice/special order and populate the customer screen, there is no name - only phone number. Even after trying several times the customer names do not populate. At random through the day it may function normally but often no...

We have 3 stations each logged in all the time and with no issues since we identified each station as a separate used. Hopefully this is the end of our column issues. For several weeks it has been trouble free. (Cross my fingers)

The instant example is that the "Category Profit Summary" shows uncategorized numbers but I cannot view a report to see where those numbers are. That is what I am needing - a report that will build all the invoices within the category. If in the near future, that would be available, I would greatly ...

My end goal is in the 'Category Profit Summary' to be able to get a detailed list of the invoices within each category for a given time period. How can I get that report?

For what it is worth, in our shop, when I finish printing an invoice and the question pops up "Do I want to schedule another appointment?" I will click YES and I can then set up a reminder to contact the owner and set up an appointment for the next inspection, oil change, or whatever. Furthermore, t...

Thanks for the explanation as it at least makes us as end users aware that you folks in the R & D section know of the issues and acknowledge it. I agree, it has something to do with the latest release as it was not an issue prior to the latest update.

Is there any update on this one? It really makes it difficult trying to see what has/has not been done on a vehicle. I must agree. It takes a long time to find a history invoice I am looking for. What I have started doing is to make a copy of each invoice as a PDF and send it to a folder. Each fold...

That's what I would do. Your preferred screen layout can be the same (or similar) for both Users. OK will do that. I'll let you know if I have anymore issues. Thank you. For what it's worth, we had many days of frustration with the WIP screen until I found out that each station must be assigned a d...

I am using 8.5.1.419 and am seeing an issue with the vehicle history. If I try to search a particular customer or vehicle history, whether by browsing through the history, or by searching for a key word, the focus always returns to the first history invoice Expected behavior has always been retaini...

FWIW

Ok, so with the help of product support fellow (Benjamin), we discovered that 4 of the 5 stations we use were signed in as DEFAULT USER. So, he/I changed this and each station is signed in as a separate user. So far, it seems that the system is happy. We'll see how long this may last.

Well, keep working on it because it just reset itself again. The 4th time in as many hours. I'm letting it this way. I'm weary of trying to keep it like I want it.

And so, the frustration continues. When my coworker went to open his laptop in his work area, I was sitting at my desk and I watched in disbelief as the columns on the office computers all reverted back to all the columns and all mixed up. I am wondering if we may have a software/hardware conflict o...

So, this morning I came into my office, opened up Shop Management, it was fine. My coworker got in, he opened up his management system and bingo! Everything went to all the columns and all mixed up. Obviously we aint to the bottom of this yet.

Again, an hour and a half later, I come into my office, and the same thing. All the columns are back and all mixed up. This is twice in 2 hours.

I come into my office at the end of lunchtime to see that without anyone touching the screen or my computer I now have all the columns present and in different order than anytime before. Obviuosly, the problem is not fixed yet.