Don't feel edgy with Mitchell, You have the option to accept or decline this service. Just an added feature that has worked very well in our shop. Regardless of how great the vendor is, you should always trust, but verify. Read your contract - what is said by the person selling the item is based on...

Absolutely! Make an online ordering system similar to WorldPac's or NAPA's system (including availablity, ETA, part number, and picture) and I can promise an increase in sales. The "fax me a picture" routine along with the necessary phone calls eats up a lot of time.

TR

I don't believe the question asked yields the most beneficial answer. I voted 10% (or less) because seldom are the parts not available from the aftermarket. Whether or not the part is suitable for the application, or if the part is of high enough quality to stake my name on is a different question. ...