Thanks for the tip. I am able to get the procedure to work, except I would like it to show refund to Visa (or M/C, Discover, Cash or a check written) in this case instead of cash as mentioned in the Quick Answer. When I run the cash receipts report the -$xx.xx shows correctly but is listed as cash. ...

I did look at the mentioned Quick Answer and I tried to follow the instructions. I could not understand the account classes entries mentioned in step two since these are fixed and I don't see how to add additional classes. Step three depends on success of step two. I had printed this Quick Answer an...

I have performed refunds for 2 different customers. The refunds were not for the entire amount of the original invoice. I have played with different strategies to try to make an entry that will make the cash receipts report balance correctly verses the visa or M/C settlement report. I can't figure i...

Are you using the GT1 Factory Scan tool. Most likely that would be very useful tool to isolate those problems.