Warranty Repair?
Warranty Repair?
does Manager have a warranty processing option. For an example, if a part is defective and a tech gets paid additional time to swap it out. A separate warranty invoice for tracking.
-
- 100 Club: Active Contributor
- Posts: 175
- Joined: Thu May 28, 2020 7:04 am
Re: Warranty Repair?
What we do here is to have a separate labor line for warranty labor and that way it can be tracked. We also use it for a comeback job as well.
Enjoying Life as Our Maker Designed - Wrenching to pay the bills
- ricmorin
- 5K Holy Smokes Contributor
- Posts: 5968
- Joined: Mon Jul 25, 2005 10:11 am
- Location: New Hampshire
- Contact:
Re: Warranty Repair?
There is tracking for all comebacks. Select the Comeback box when entering the Symptom on the Order. There are relevant reports.
There is no separate invoice. Simply process the order as you would normal tech pay. You can zero out the part in any way you like.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com
I find my life is a lot easier when I use Special Orders
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com
I find my life is a lot easier when I use Special Orders
Re: Warranty Repair?
We do process the invoice as normal with prices zeroed. The problem is mostly with parts that were defective and didn't make it to the door and needed to be re-replaced. These have been sensors, actuators etc. I had hoped for an internal "crap part" tracking method. With the shortage of supply. It comes up more often.