Invoice Changed With 6.5.49 Update

mastertechauto · Post by **mastertechauto** » Mon Jan 12, 2015 6:40 am

Tech support called me last week to update our system to .49 and since then, our invoices are printing different than on the previous .37 version. (We use the INV/ No Hrs/Parts/Rev Data template) We use a pre-printed invoice with our logo among other things and now the spacing has been changed. Is this a known issue that will be corrected or are we stuck with this new layout? Can I get the old version of the invoice back? The reason why I ask, we have a whole case of pre-printed invoices that will now go to waste if we are stuck with this new template.

Johnny5 · Post by **Johnny5** » Mon Jan 12, 2015 9:17 am

You are not stuck, the STK paper templates are not to change positions of items. I will investigate and post a fix here.

mastertechauto · Post by **mastertechauto** » Mon Jan 12, 2015 12:06 pm

Awesome. Thank you for your quick reply.

Johnny5 · Post by **Johnny5** » Mon Jan 12, 2015 3:43 pm

could you take a picture of a current printed invoice, that would help me place elements correctly.

JD

mastertechauto · Post by **mastertechauto** » Tue Jan 13, 2015 6:16 am

Do you need it printed on our pre-printed form? Also, should I scan it and send as a pdf or what do you prefer?

Johnny5 · Post by **Johnny5** » Tue Jan 13, 2015 9:33 am

mastertechauto wrote:Do you need it printed on our pre-printed form? Also, should I scan it and send as a pdf or what do you prefer?

Printed on the stock form, scanned and then PDF'd would be fine

mastertechauto · Post by **mastertechauto** » Tue Jan 13, 2015 9:56 am

Just sent you an email. Thank you.

Johnny5 · Post by **Johnny5** » Tue Jan 13, 2015 10:39 am

mastertechauto wrote:Just sent you an email. Thank you.

I think I got our wires crossed - I would like to see what it looks like printed to your special paper, can you get me an image/pdf of that?

JD

mastertechauto · Post by **mastertechauto** » Tue Jan 13, 2015 12:16 pm

No problem. Just sent them to you via email.

mikelgabe · Post by **mikelgabe** » Mon Dec 14, 2015 12:39 pm

We just upgraded all the computers in the shop to SE from Manager 5.9 . . I hate (cannot stress this enough) HATE the font and format of the new invoices. As an independent garage we have always prided ourselves in readable, legible, understandable invoices to set ourselves apart from the dealerships. That was taken away with this "upgrade" to SE . . In talking with tech support I understand that there is an aftermarket product we can purchase to make the product we already purchased from Mitchell work correctly? . . Really? I am so upset about this . . and the lack of any meaningful response from tech support that we will seriously be shopping another management program.

timbre4 · Post by **timbre4** » Mon Dec 14, 2015 2:51 pm

Mike,

We apologize for any inconvenience this has caused and also that while ProPack provides additional customized invoicing options it should not have been mentioned as addressing your issue.

Please provide us with the name of the Invoice template you are using. This is available from the Configurations - Reports & Printers menu; click on the Invoice selector on the left and the template name will be visible on the RH side:

mikelgabe · Post by **mikelgabe** » Tue Dec 15, 2015 4:44 am

Using the Inv w/o Hours template . . the same one we were using on 5.9

timbre4 · Post by **timbre4** » Tue Dec 15, 2015 6:19 am

Thank you - I have forwarded this to product management.

timbre4 · Post by **timbre4** » Wed Dec 16, 2015 12:01 pm

It is my understanding that an email conversation about this INV template is ongoing.

mikelgabe · Post by **mikelgabe** » Wed Dec 16, 2015 12:20 pm

I am in touch with John via email to try and get some resolution to this issue . . Thank you!

Invoice Changed With 6.5.49 Update

Invoice Changed With 6.5.49 Update

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Re: Invoice Changed With 6.5.49 Update

Re: Invoice Changed With 6.5.49 Update

Re: Invoice Changed With 6.5.49 Update