When I click print on any diagram no matter the computer it won't do anything.kisickik wrote:Hello Kate here from the RepairLink Product team. What issue are you having while trying to print? Any screenshots would be helpful! Thank youBenjaminPeterson wrote:Anyone having issues printing the diagram on repair link?
Repairlink Not Working Properly
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Re: Repairlink Not Working Properly
Re: Repairlink Not Working Properly
I don’t know if this is a repairlink or Mitchell problem. When ordering a part If there is only one part on the ro you cannot check or order from another dealer. If I add a fake part to the ticket I can then price check. Click on the part I need and check other dealers. This is all when done from the Mitchell ro. Not repairlink website. Is this something I need to change on my end?
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Re: Repairlink Not Working Properly
Hi, this sounds like a Mitchell issue. In RepairLink you can switch from your preferred dealer to other dealers while you are searching for parts in the catalog.jace241 wrote:I don’t know if this is a repairlink or Mitchell problem. When ordering a part If there is only one part on the ro you cannot check or order from another dealer. If I add a fake part to the ticket I can then price check. Click on the part I need and check other dealers. This is all when done from the Mitchell ro. Not repairlink website. Is this something I need to change on my end?
OE Connect - Repair Link
- Rich
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Re: Repairlink Not Working Properly
2005 Ford Taurus, can not find it in system...
Rich Hays
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.
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Re: Repairlink Not Working Properly
Hey Rich, yes this is a known issue we are having. Here is what's going on: Previously the Ford catalog in RepairLink covered all vehicles from 1990 to today – now all vehicles from 2007 to present are covered and some vehicles from 2000 to 2007 are also covered. For several marketing and technical reasons, Ford and OEC concluded that vehicle coverage could be reduced without significant impact. Many shops have disagreed – and we’re glad that you have spoken up – we are now in discussions with Ford to return all (or at least most) of the vehicle coverage to its previous level.Rich wrote:2005 Ford Taurus, can not find it in system...
OE Connect - Repair Link
- brianp87
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Re: Repairlink Not Working Properly
I appreciate your help on this.kisickik wrote:Hey Rich, yes this is a known issue we are having. Here is what's going on: Previously the Ford catalog in RepairLink covered all vehicles from 1990 to today – now all vehicles from 2007 to present are covered and some vehicles from 2000 to 2007 are also covered. For several marketing and technical reasons, Ford and OEC concluded that vehicle coverage could be reduced without significant impact. Many shops have disagreed – and we’re glad that you have spoken up – we are now in discussions with Ford to return all (or at least most) of the vehicle coverage to its previous level.Rich wrote:2005 Ford Taurus, can not find it in system...
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Re: Repairlink Not Working Properly
So you mean FORD has meant
Fix
Our
Repairlink
Data
this whole time?
Thanks for the info.
Fix
Our
Repairlink
Data
this whole time?
Thanks for the info.
Rich Hays
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.
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Re: Repairlink Not Working Properly
We are working on it!Rich wrote:So you mean FORD has meant
Fix
Our
Repairlink
Data
this whole time?
Thanks for the info.
OE Connect - Repair Link
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Re: Repairlink Not Working Properly
We should be fixing this issue this week! Please let me know if it continuesBenjaminPeterson wrote:When I click print on any diagram no matter the computer it won't do anything.kisickik wrote:Hello Kate here from the RepairLink Product team. What issue are you having while trying to print? Any screenshots would be helpful! Thank youBenjaminPeterson wrote:Anyone having issues printing the diagram on repair link?
OE Connect - Repair Link
Re: Repairlink Not Working Properly
anyone else having issues with Repairlink not loading pictures? we keep having issues with it not loading the illustrations, it loads up the thumbnails to choose from, but just a blank picture loads; looks like this:
- Johnny5
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Re: Repairlink Not Working Properly
It may be a problem with the catalog, I have reported this to RepairLink
John Dwulet AKA: Johnny5
Retired - Mitchell1
Retired - Mitchell1
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Re: Repairlink Not Working Properly
Yes! We are actively researching this issue.Johnny5 wrote:It may be a problem with the catalog, I have reported this to RepairLink
OE Connect - Repair Link
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Re: Repairlink Not Working Properly
I have seen a few times where the picture doesn't load but I assumed that it was usually due to that I was in some for big hurry.
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Re: Repairlink Not Working Properly
Yes, I've noticed a few Ford Vehicles that are older then 2000 aren't able to pull up in Repairlink.
Ford seems to be the one with the most issues.
Ford seems to be the one with the most issues.
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Re: Repairlink Not Working Properly
Hey Sauvageaus, yes this is a known issue we are having. Here is what's going on: Previously the Ford catalog in RepairLink covered all vehicles from 1990 to today – now all vehicles from 2007 to present are covered and some vehicles from 2000 to 2007 are also covered. For several marketing and technical reasons, Ford and OEC concluded that vehicle coverage could be reduced without significant impact. Many shops have disagreed – and we’re glad that you have spoken up – we are now in discussions with Ford to return all (or at least most) of the vehicle coverage to its previous level.Sauvageaus wrote:Yes, I've noticed a few Ford Vehicles that are older then 2000 aren't able to pull up in Repairlink.
Ford seems to be the one with the most issues.
OE Connect - Repair Link
- Rich
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Re: Repairlink Not Working Properly
If it helps I didn't have any photo info today for a 2011 Navigator. Was trying to find the key pad on the left door.
5LMJJ2J55BEJ06059
5LMJJ2J55BEJ06059
Rich Hays
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.
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- 300 Club: Superstar Contributor
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Re: Repairlink Not Working Properly
Thanks, much appreciated.kisickik wrote:Hey Sauvageaus, yes this is a known issue we are having. Here is what's going on: Previously the Ford catalog in RepairLink covered all vehicles from 1990 to today – now all vehicles from 2007 to present are covered and some vehicles from 2000 to 2007 are also covered. For several marketing and technical reasons, Ford and OEC concluded that vehicle coverage could be reduced without significant impact. Many shops have disagreed – and we’re glad that you have spoken up – we are now in discussions with Ford to return all (or at least most) of the vehicle coverage to its previous level.Sauvageaus wrote:Yes, I've noticed a few Ford Vehicles that are older then 2000 aren't able to pull up in Repairlink.
Ford seems to be the one with the most issues.
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Re: Repairlink Not Working Properly
Join this RepairLinkShop.com webinar to learn how to integrate with RepairLinkShop.com and get competitive prices on OE parts!
https://oeconnection.webex.com/mw3300/m ... x7m_ng2%26
What you'll learn:
- Find OE parts through Mitchell1
- Discount programs available
- And much more!
Wednesday, May 30
4 p.m. ET
Can't make it? Register anyways!
We will send you the recording.
Questions on registration? Contact Heather.King@OEConnection.com.
- Attachments
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- OEC
- OEC.png (5.82 KiB) Viewed 11397 times
OE Connect - Repair Link
Re: Repairlink Not Working Properly
We know how to use it. You don't seem to know how to fix it.....
- Rich
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Re: Repairlink Not Working Properly
jace241 wrote:We know how to use it. You don't seem to know how to fix it.....
Rich Hays
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.