Repairlink Not Working Properly

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BenjaminPeterson
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Re: Repairlink Not Working Properly

Post by BenjaminPeterson »

kisickik wrote:
BenjaminPeterson wrote:Anyone having issues printing the diagram on repair link?
Hello Kate here from the RepairLink Product team. What issue are you having while trying to print? Any screenshots would be helpful! Thank you :)
When I click print on any diagram no matter the computer it won't do anything.
jace241
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Re: Repairlink Not Working Properly

Post by jace241 »

I don’t know if this is a repairlink or Mitchell problem. When ordering a part If there is only one part on the ro you cannot check or order from another dealer. If I add a fake part to the ticket I can then price check. Click on the part I need and check other dealers. This is all when done from the Mitchell ro. Not repairlink website. Is this something I need to change on my end?
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Re: Repairlink Not Working Properly

Post by Steve OEConnect »

Select Different Dealer
Select Different Dealer
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jace241 wrote:I don’t know if this is a repairlink or Mitchell problem. When ordering a part If there is only one part on the ro you cannot check or order from another dealer. If I add a fake part to the ticket I can then price check. Click on the part I need and check other dealers. This is all when done from the Mitchell ro. Not repairlink website. Is this something I need to change on my end?
Hi, this sounds like a Mitchell issue. In RepairLink you can switch from your preferred dealer to other dealers while you are searching for parts in the catalog.
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Re: Repairlink Not Working Properly

Post by Rich »

2005 Ford Taurus, can not find it in system...
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Re: Repairlink Not Working Properly

Post by Steve OEConnect »

Rich wrote:2005 Ford Taurus, can not find it in system...
Hey Rich, yes this is a known issue we are having. Here is what's going on: Previously the Ford catalog in RepairLink covered all vehicles from 1990 to today – now all vehicles from 2007 to present are covered and some vehicles from 2000 to 2007 are also covered. For several marketing and technical reasons, Ford and OEC concluded that vehicle coverage could be reduced without significant impact. Many shops have disagreed – and we’re glad that you have spoken up – we are now in discussions with Ford to return all (or at least most) of the vehicle coverage to its previous level.
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Re: Repairlink Not Working Properly

Post by brianp87 »

kisickik wrote:
Rich wrote:2005 Ford Taurus, can not find it in system...
Hey Rich, yes this is a known issue we are having. Here is what's going on: Previously the Ford catalog in RepairLink covered all vehicles from 1990 to today – now all vehicles from 2007 to present are covered and some vehicles from 2000 to 2007 are also covered. For several marketing and technical reasons, Ford and OEC concluded that vehicle coverage could be reduced without significant impact. Many shops have disagreed – and we’re glad that you have spoken up – we are now in discussions with Ford to return all (or at least most) of the vehicle coverage to its previous level.
I appreciate your help on this.
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Re: Repairlink Not Working Properly

Post by Rich »

So you mean FORD has meant

Fix
Our
Repairlink
Data

this whole time? :shock:

Thanks for the info. :wink:
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Re: Repairlink Not Working Properly

Post by Steve OEConnect »

Rich wrote:So you mean FORD has meant

Fix
Our
Repairlink
Data

this whole time? :shock:

Thanks for the info. :wink:
:lol: We are working on it!
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Re: Repairlink Not Working Properly

Post by Steve OEConnect »

BenjaminPeterson wrote:
kisickik wrote:
BenjaminPeterson wrote:Anyone having issues printing the diagram on repair link?
Hello Kate here from the RepairLink Product team. What issue are you having while trying to print? Any screenshots would be helpful! Thank you :)
When I click print on any diagram no matter the computer it won't do anything.
We should be fixing this issue this week! Please let me know if it continues :)
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Re: Repairlink Not Working Properly

Post by Bryce418 »

anyone else having issues with Repairlink not loading pictures? we keep having issues with it not loading the illustrations, it loads up the thumbnails to choose from, but just a blank picture loads; looks like this:
illustr.png
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Re: Repairlink Not Working Properly

Post by Johnny5 »

It may be a problem with the catalog, I have reported this to RepairLink
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Re: Repairlink Not Working Properly

Post by Steve OEConnect »

Johnny5 wrote:It may be a problem with the catalog, I have reported this to RepairLink
Yes! We are actively researching this issue.
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Re: Repairlink Not Working Properly

Post by Tim Martin »

I have seen a few times where the picture doesn't load but I assumed that it was usually due to that I was in some for big hurry.
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Re: Repairlink Not Working Properly

Post by Sauvageaus »

Yes, I've noticed a few Ford Vehicles that are older then 2000 aren't able to pull up in Repairlink.

Ford seems to be the one with the most issues.
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Re: Repairlink Not Working Properly

Post by Steve OEConnect »

Sauvageaus wrote:Yes, I've noticed a few Ford Vehicles that are older then 2000 aren't able to pull up in Repairlink.

Ford seems to be the one with the most issues.
Hey Sauvageaus, yes this is a known issue we are having. Here is what's going on: Previously the Ford catalog in RepairLink covered all vehicles from 1990 to today – now all vehicles from 2007 to present are covered and some vehicles from 2000 to 2007 are also covered. For several marketing and technical reasons, Ford and OEC concluded that vehicle coverage could be reduced without significant impact. Many shops have disagreed – and we’re glad that you have spoken up – we are now in discussions with Ford to return all (or at least most) of the vehicle coverage to its previous level.
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Re: Repairlink Not Working Properly

Post by Rich »

If it helps I didn't have any photo info today for a 2011 Navigator. Was trying to find the key pad on the left door.

5LMJJ2J55BEJ06059
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Re: Repairlink Not Working Properly

Post by Sauvageaus »

kisickik wrote:
Sauvageaus wrote:Yes, I've noticed a few Ford Vehicles that are older then 2000 aren't able to pull up in Repairlink.

Ford seems to be the one with the most issues.
Hey Sauvageaus, yes this is a known issue we are having. Here is what's going on: Previously the Ford catalog in RepairLink covered all vehicles from 1990 to today – now all vehicles from 2007 to present are covered and some vehicles from 2000 to 2007 are also covered. For several marketing and technical reasons, Ford and OEC concluded that vehicle coverage could be reduced without significant impact. Many shops have disagreed – and we’re glad that you have spoken up – we are now in discussions with Ford to return all (or at least most) of the vehicle coverage to its previous level.
Thanks, much appreciated.
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Re: Repairlink Not Working Properly

Post by Steve OEConnect »

RepairLInk
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Re: Repairlink Not Working Properly

Post by jace241 »

We know how to use it. You don't seem to know how to fix it.....
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Re: Repairlink Not Working Properly

Post by Rich »

jace241 wrote:We know how to use it. You don't seem to know how to fix it.....

:lol: :lol: :lol: :lol: :lol: :lol: :lol: :lol:
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