I have a strange issue. The O'Reilly cataloging works on all the computers except one work station. It opens up the screen, but then does not have columns in the center for choosing the part. The header & the side bar are there, but the center of the screen is blank. All of the other work stations it opens like it should.
I have tried to re-install the cataloging on that system. Everything else seems to be the same.
Anyone else notice a problem like this?
O'Reilly Catalog opens, but no parts listing
- rhillig
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O'Reilly Catalog opens, but no parts listing
A year from now you will wish you had started TODAY ~ Karen Lamb
Re: O'Reilly Catalog opens, but no parts listing
Hi Becky,
Do you know which version of the catalog you're using?
Do you know which version of the catalog you're using?
M1 Product Manager
- rhillig
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Re: O'Reilly Catalog opens, but no parts listing
3.1.4.0
A year from now you will wish you had started TODAY ~ Karen Lamb
Re: O'Reilly Catalog opens, but no parts listing
This is most likely a caching issue. We're working with O'Reilly to fine tune caching for these type of conflicts. If you're inclined, you can likely fix this yourself:
1. Close Manager
2. Navigate to c:\ProgramData\M1-SK\Browser and delete the folder named Cache
ProgramData is a hidden directory by default, so it's sometimes easiest to get there by going to Run > '%programdata%' - no quotes
Of course you can always contact support for assistance as well.
Do you have any idea when that station might have last used the FCO catalog?
1. Close Manager
2. Navigate to c:\ProgramData\M1-SK\Browser and delete the folder named Cache
ProgramData is a hidden directory by default, so it's sometimes easiest to get there by going to Run > '%programdata%' - no quotes
Of course you can always contact support for assistance as well.
Do you have any idea when that station might have last used the FCO catalog?
M1 Product Manager
- rhillig
- 500 Club: Champion Contributor
- Posts: 599
- Joined: Sat May 14, 2005 11:20 am
- Location: Long Prairie, MN
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Re: O'Reilly Catalog opens, but no parts listing
That worked like a charm!!
We use that computer/station every day. It has probably been three or four days since it started acting up, just hadn't had time to trouble shoot it.
Thank you!!
We use that computer/station every day. It has probably been three or four days since it started acting up, just hadn't had time to trouble shoot it.
Thank you!!
A year from now you will wish you had started TODAY ~ Karen Lamb
Re: O'Reilly Catalog opens, but no parts listing
You're certainly welcome.
Hopefully we'll be able to square this away without an application change, but if a change is required, perhaps you can help us with the testing?
Hopefully we'll be able to square this away without an application change, but if a change is required, perhaps you can help us with the testing?
M1 Product Manager
- rhillig
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Re: O'Reilly Catalog opens, but no parts listing
We can certainly help. We use it multiple times an hour - so we can do lots of testing
A year from now you will wish you had started TODAY ~ Karen Lamb
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Re: O'Reilly Catalog opens, but no parts listing
I called in for this issue and they had me go back to the old catalog and that worked, didn't mention anything about cleaning the cache, maybe its a newer fix? Cant remember the day I called in. Then the O'Reillys Sales rep came in and we updated back to the new catalog and told me to clean the cache in that folder and it worked just fine!Silky7 wrote:This is most likely a caching issue. We're working with O'Reilly to fine tune caching for these type of conflicts. If you're inclined, you can likely fix this yourself:
1. Close Manager
2. Navigate to c:\ProgramData\M1-SK\Browser and delete the folder named Cache
ProgramData is a hidden directory by default, so it's sometimes easiest to get there by going to Run > '%programdata%' - no quotes
Of course you can always contact support for assistance as well.
Do you have any idea when that station might have last used the FCO catalog?
Re: O'Reilly Catalog opens, but no parts listing
Sauvageaus,
Thank you for bringing this to our attention. I'll will make sure our agents are aware of this solution and we are working with O'Reilly to prevent this from happening in the first place.
Thank you for bringing this to our attention. I'll will make sure our agents are aware of this solution and we are working with O'Reilly to prevent this from happening in the first place.