Hello,
I just set up X-Charge today.
Just a few questions:
Is there a Mitchell 1/XCharge manual or faq online? I only found a generic XCharge manual without the use of Mitchell 1.
The generic XCharge manual says to refund a XCharge credit card payment outside of Mitchell 1 with the XCharge desktop icon. Should this instead be done within Mitchell 1? I would assume I take a customer's invoice and make a negative amount in the apply payment field, and then select "Elec credit card" to process that refund? Or does it not matter?
Also, is there a way to display Mitchell 1 invoice #'s on any of those X-Charge reports?
Thank you,
Patty
XCharge Refund Questions
- timbre4
- System Guru / Moderator
- Posts: 4463
- Joined: Tue May 25, 2004 5:47 pm
- Location: TN - Volunteer State
Re: XCharge Refund Questions
Welcome to the forum and thanks for your post. I gave this its own topic for better clarity. Have asked for a response - stay tuned
EDIT: I've been directed to share this number for assistance; please call 888-412-8816
EDIT: I've been directed to share this number for assistance; please call 888-412-8816
Tim McDonnell -
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
Re: XCharge Refund Questions
Thank you, Tim!