Customers are making appointments for when we are closed? It's an awkward reply
And how can I stop customers from making appointments for the same day?
Can't find a settings menu -
Thanks.
Appointment Setting Update
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- ricmorin
- 5K Holy Smokes Contributor
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Re: Appointment Setting Update
Your settings for the Scheduler is a tab at the top left, just left of the View tab. You set your hours of operation in the Scheduler Options. You can also set Holidays your are closed. The next option is Availability Options. This is where you set how many appointments can be set for a given time slot. Make sure there is a check in the box next to 'Use Shop Hours' or customers will be able to book appointments outside your shop hours entered.
When these options are set properly, we almost never have to decline an appointment.
When these options are set properly, we almost never have to decline an appointment.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com
I find my life is a lot easier when I use Special Orders
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com
I find my life is a lot easier when I use Special Orders
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Re: Appointment Setting Update
Thanks.
But we use the Bolt-On scheduler on our website and it doesn't use these parameters?
Right now, the status is "Feature Request #4376"
Why doesn't the Bolt-on scheduler use the Shopstream SE schedule?
Looking for an update on this "feature" from Bolt-On pls.
But we use the Bolt-On scheduler on our website and it doesn't use these parameters?
Right now, the status is "Feature Request #4376"
Why doesn't the Bolt-on scheduler use the Shopstream SE schedule?
Looking for an update on this "feature" from Bolt-On pls.
- ricmorin
- 5K Holy Smokes Contributor
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Re: Appointment Setting Update
My apologies. I should have noticed this was in the Bolt-On section.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com
I find my life is a lot easier when I use Special Orders
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com
I find my life is a lot easier when I use Special Orders
- murraymotive
- 100 Club: Active Contributor
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- Joined: Mon Nov 30, 2009 5:19 am
Re: Appointment Setting Update
I've sent in email after email about this. We have people making appointments 15 minutes out and showing up for the oil change before we've even replied. It is madness.scarruther1 wrote: ↑Tue Nov 23, 2021 5:14 amCustomers are making appointments for when we are closed? It's an awkward reply
And how can I stop customers from making appointments for the same day?
Can't find a settings menu -
Thanks.
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- 100 Club: Active Contributor
- Posts: 175
- Joined: Thu May 28, 2020 7:04 am
Re: Appointment Setting Update
The madness of the public is one reason I will not make online appointment setting an option for our customers. Public deportment is getting out of hand and we need to deal with it.murraymotive wrote: ↑Sun Dec 12, 2021 6:50 pmI've sent in email after email about this. We have people making appointments 15 minutes out and showing up for the oil change before we've even replied. It is madness.scarruther1 wrote: ↑Tue Nov 23, 2021 5:14 amCustomers are making appointments for when we are closed? It's an awkward reply
And how can I stop customers from making appointments for the same day?
Can't find a settings menu -
Thanks.
Enjoying Life as Our Maker Designed - Wrenching to pay the bills
- ricmorin
- 5K Holy Smokes Contributor
- Posts: 5968
- Joined: Mon Jul 25, 2005 10:11 am
- Location: New Hampshire
- Contact:
Re: Appointment Setting Update
You guys may want to consider Mitchell1's version if you cannot get resolution from BO. No appointments when you are closed and complete control over where these land in your schedule. If I'm booked today, an appointment cannot be made. I rarely have to decline.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com
I find my life is a lot easier when I use Special Orders
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com
I find my life is a lot easier when I use Special Orders