Search found 76 matches
- Mon Dec 19, 2022 8:00 am
- Forum: Technical Issues
- Topic: Update 8.5.02
- Replies: 168
- Views: 6940879
Re: Update 8.5.02
If you right click the column you wish to hide you are able to "Hide This Column" Ok. So I click a column to hide it but the next time I go to use the WIP screen, that column is back. Extremely annoying. What do I need to do to permanently hide a chosen column? This morning al my setting on the WIP...
- Wed Dec 14, 2022 5:35 am
- Forum: Reports + Printing
- Topic: Tracking Tech Hours When Using a Package
- Replies: 1
- Views: 1596
Tracking Tech Hours When Using a Package
I have started to use packages for plow & spreader installations. When I run Tech Productivity report I only see pay hours, not charged/actual. Did I miss something when I set up the package? Those installations are a flat fee not shop rate so I don't want to show odd hours on the invoice. I didn't ...
- Fri Nov 11, 2022 4:47 am
- Forum: Technical Issues
- Topic: Update 8.5.02
- Replies: 168
- Views: 6940879
Re: Update 8.5.02
How do you deltete columns you don't use? That would be great. I usually push them out so I don't see them.
- Tue Jun 21, 2022 6:55 am
- Forum: Tips + Ideas
- Topic: Update 8.4.0.127 Question
- Replies: 7
- Views: 3381
Re: Update 8.4.0.127 Question
Thanks. I got it.
- Tue Jun 21, 2022 6:26 am
- Forum: Tips + Ideas
- Topic: Update 8.4.0.127 Question
- Replies: 7
- Views: 3381
Update 8.4.0.127 Question
With the latest update you can customize which terminal does daily data validations. How do I assign this to a certain terminal? Currently, it's on the tech desk & I would like it to be on mine, the Host computer. I've been trying to figure this out on my own with no luck.
- Fri Apr 01, 2022 9:39 am
- Forum: Using ProDemand
- Topic: ProDemand Outage - April 1st, 2022
- Replies: 13
- Views: 6912
Re: ProDemand Outage - April 1st
Still out, any idea of when it will be back up? Hard to run a service desk, if the software isn't cooperating.
- Mon Mar 21, 2022 3:51 am
- Forum: Technical Issues
- Topic: Batch Payment freezing Manager SE
- Replies: 8
- Views: 4604
Re: Batch Payment freezing Manager SE
I'm using Version 8.4.1.104 but this has been happening for several years with different versions. It just seems to happen more often with this version. Since most of my customers have charge accounts, I use batch payment everyday.
- Fri Mar 18, 2022 5:33 am
- Forum: Technical Issues
- Topic: Batch Payment freezing Manager SE
- Replies: 8
- Views: 4604
Re: Batch Payment freezing Manager SE
This issue is still happening,3 different times this week alone. It only happens on my desktop( host computer) other 2 work stations are fine. It gets to be a problem when customer is in front of me and I have to restart my computer, or move to a different side of the room to process the payment. Af...
- Wed Feb 16, 2022 9:15 am
- Forum: Reports + Printing
- Topic: Posted Totals by Invoice Number
- Replies: 1
- Views: 1835
Posted Totals by Invoice Number
I'm trying to see if this new report will help me with A/R. I printed report for January & it shows a lot of money owed(balance due), is that only because it was a charge at the time of posting? If I go into payment history I can see when it was paid but still showing open on this report. I ran the ...
- Tue Jan 04, 2022 6:07 am
- Forum: SE News
- Topic: Meet Our Newest Moderator: megoff
- Replies: 4
- Views: 3684
- Mon Oct 18, 2021 9:04 am
- Forum: Reports + Printing
- Topic: FORMAT AN INVOICE
- Replies: 2
- Views: 2533
FORMAT AN INVOICE
Is there a way to change the way an invoice prints so we can use a window envelope to mail invoices out? Right now, I have to buy 2 different types of envelopes, one to mail invoices & one to mail checks. We would like to streamline and only purchase one type of envelope
- Thu Sep 16, 2021 7:42 am
- Forum: Technical Issues
- Topic: Batch Payment freezing Manager SE
- Replies: 8
- Views: 4604
Re: Batch Payment freezing Manager SE
I've had this issue for over 6 months; I have contacted Tech Support, nothing seems to fix it. Only happens on the host computer, others are fine and I can still put batch payments through. Hopefully with others experiencing it they will get a better handle on it.
- Tue Sep 14, 2021 6:15 am
- Forum: Technical Issues
- Topic: One Shop Recounts The Benefits Of Tech Support
- Replies: 17
- Views: 19690
Re: One Shop Recounts The Benefits Of Tech Support
Many thanks to Tech Support. We were flooded out in Hurricane Ida. with more then 6 ft. of water in the shop. I back up faithfully every day, however my external drive was next to my terminal. Once we got internet and a new computer, Mitchell was able to download my database up to our last day of no...
- Mon Aug 23, 2021 7:06 am
- Forum: Tips + Ideas
- Topic: 8.3.1 Update Questions
- Replies: 10
- Views: 7096
Re: 8.3.1 Update Questions
When will we see the integration with the Fleet vendors, IE. ARI, Auto Integrate? I have been looking forward to not having to type duplicates of work orders. I have mine all set up but it gives me an error when I click the "online" box. The drop down menu vendor type box is nonexistent but required.
- Fri Aug 13, 2021 4:53 am
- Forum: Technical Issues
- Topic: Counter Sale Printing
- Replies: 3
- Views: 2608
Re: Counter Sale Printing
We do a lot of counter sales. I just use the icon at the top of the page, it brings up the 3 tab order. I put the parts and labor as well as any notes ( PO#) as usual , you have to be careful not to click twice ( that turns it back into a regular work order). It looks the same on the scrren but when...
- Mon Jul 12, 2021 7:11 am
- Forum: Database + Settings
- Topic: Using ShopKey Away From Shop?
- Replies: 7
- Views: 5372
Re: Using ShopKey Away From Shop?
Does the host computer have to stay on at all times? Would I have to change the settings so my terminal(host) doesn't go to sleep?
The manager is actually buying the company, so he is now asking all these questions.
The manager is actually buying the company, so he is now asking all these questions.
- Mon Jul 12, 2021 7:00 am
- Forum: Database + Settings
- Topic: Using ShopKey Away From Shop?
- Replies: 7
- Views: 5372
Re: Using ShopKey Away From Shop?
Thank you for help, another reason why I love this forum.
- Mon Jul 12, 2021 6:17 am
- Forum: Database + Settings
- Topic: Using ShopKey Away From Shop?
- Replies: 7
- Views: 5372
Re: Using ShopKey Away From Shop?
is there an extra cost? That is exactly what manager is trying to do.
- Mon Jul 12, 2021 4:21 am
- Forum: Database + Settings
- Topic: Using ShopKey Away From Shop?
- Replies: 7
- Views: 5372
Using ShopKey Away From Shop?
Since the pandemic hit, many sensitive businesses were able to work remotely, has Shopkey enabled remote working.? The manager is getting tired of coming in on the weekends to catch up on paperwork he could do from home. Such as closing invoices and checking PO'S. Most of our customers have charge a...
- Wed Jun 02, 2021 11:38 am
- Forum: Reports + Printing
- Topic: Invoice Income Distribution
- Replies: 2
- Views: 2677