Search found 76 matches

by MURRI513
Mon Dec 19, 2022 8:00 am
Forum: Technical Issues
Topic: Update 8.5.02
Replies: 168
Views: 5865639

Re: Update 8.5.02

If you right click the column you wish to hide you are able to "Hide This Column" Ok. So I click a column to hide it but the next time I go to use the WIP screen, that column is back. Extremely annoying. What do I need to do to permanently hide a chosen column? This morning al my setting on the WIP...
by MURRI513
Wed Dec 14, 2022 5:35 am
Forum: Reports + Printing
Topic: Tracking Tech Hours When Using a Package
Replies: 1
Views: 1371

Tracking Tech Hours When Using a Package

I have started to use packages for plow & spreader installations. When I run Tech Productivity report I only see pay hours, not charged/actual. Did I miss something when I set up the package? Those installations are a flat fee not shop rate so I don't want to show odd hours on the invoice. I didn't ...
by MURRI513
Fri Nov 11, 2022 4:47 am
Forum: Technical Issues
Topic: Update 8.5.02
Replies: 168
Views: 5865639

Re: Update 8.5.02

How do you deltete columns you don't use? That would be great. I usually push them out so I don't see them.
by MURRI513
Tue Jun 21, 2022 6:55 am
Forum: Tips + Ideas
Topic: Update 8.4.0.127 Question
Replies: 7
Views: 2998

Re: Update 8.4.0.127 Question

Thanks. I got it.
by MURRI513
Tue Jun 21, 2022 6:26 am
Forum: Tips + Ideas
Topic: Update 8.4.0.127 Question
Replies: 7
Views: 2998

Update 8.4.0.127 Question

With the latest update you can customize which terminal does daily data validations. How do I assign this to a certain terminal? Currently, it's on the tech desk & I would like it to be on mine, the Host computer. I've been trying to figure this out on my own with no luck.
by MURRI513
Fri Apr 01, 2022 9:39 am
Forum: Using ProDemand
Topic: ProDemand Outage - April 1st, 2022
Replies: 13
Views: 6273

Re: ProDemand Outage - April 1st

Still out, any idea of when it will be back up? Hard to run a service desk, if the software isn't cooperating.
by MURRI513
Mon Mar 21, 2022 3:51 am
Forum: Technical Issues
Topic: Batch Payment freezing Manager SE
Replies: 8
Views: 4110

Re: Batch Payment freezing Manager SE

I'm using Version 8.4.1.104 but this has been happening for several years with different versions. It just seems to happen more often with this version. Since most of my customers have charge accounts, I use batch payment everyday.
by MURRI513
Fri Mar 18, 2022 5:33 am
Forum: Technical Issues
Topic: Batch Payment freezing Manager SE
Replies: 8
Views: 4110

Re: Batch Payment freezing Manager SE

This issue is still happening,3 different times this week alone. It only happens on my desktop( host computer) other 2 work stations are fine. It gets to be a problem when customer is in front of me and I have to restart my computer, or move to a different side of the room to process the payment. Af...
by MURRI513
Wed Feb 16, 2022 9:15 am
Forum: Reports + Printing
Topic: Posted Totals by Invoice Number
Replies: 1
Views: 1624

Posted Totals by Invoice Number

I'm trying to see if this new report will help me with A/R. I printed report for January & it shows a lot of money owed(balance due), is that only because it was a charge at the time of posting? If I go into payment history I can see when it was paid but still showing open on this report. I ran the ...
by MURRI513
Tue Jan 04, 2022 6:07 am
Forum: SE News
Topic: Meet Our Newest Moderator: megoff
Replies: 4
Views: 3253

Re: Meet Our Newest Moderator: megoff

Welcome
by MURRI513
Mon Oct 18, 2021 9:04 am
Forum: Reports + Printing
Topic: FORMAT AN INVOICE
Replies: 2
Views: 2202

FORMAT AN INVOICE

Is there a way to change the way an invoice prints so we can use a window envelope to mail invoices out? Right now, I have to buy 2 different types of envelopes, one to mail invoices & one to mail checks. We would like to streamline and only purchase one type of envelope
by MURRI513
Thu Sep 16, 2021 7:42 am
Forum: Technical Issues
Topic: Batch Payment freezing Manager SE
Replies: 8
Views: 4110

Re: Batch Payment freezing Manager SE

I've had this issue for over 6 months; I have contacted Tech Support, nothing seems to fix it. Only happens on the host computer, others are fine and I can still put batch payments through. Hopefully with others experiencing it they will get a better handle on it.
by MURRI513
Tue Sep 14, 2021 6:15 am
Forum: Technical Issues
Topic: One Shop Recounts The Benefits Of Tech Support
Replies: 17
Views: 18759

Re: One Shop Recounts The Benefits Of Tech Support

Many thanks to Tech Support. We were flooded out in Hurricane Ida. with more then 6 ft. of water in the shop. I back up faithfully every day, however my external drive was next to my terminal. Once we got internet and a new computer, Mitchell was able to download my database up to our last day of no...
by MURRI513
Mon Aug 23, 2021 7:06 am
Forum: Tips + Ideas
Topic: 8.3.1 Update Questions
Replies: 10
Views: 6470

Re: 8.3.1 Update Questions

When will we see the integration with the Fleet vendors, IE. ARI, Auto Integrate? I have been looking forward to not having to type duplicates of work orders. I have mine all set up but it gives me an error when I click the "online" box. The drop down menu vendor type box is nonexistent but required.
by MURRI513
Fri Aug 13, 2021 4:53 am
Forum: Technical Issues
Topic: Counter Sale Printing
Replies: 3
Views: 2354

Re: Counter Sale Printing

We do a lot of counter sales. I just use the icon at the top of the page, it brings up the 3 tab order. I put the parts and labor as well as any notes ( PO#) as usual , you have to be careful not to click twice ( that turns it back into a regular work order). It looks the same on the scrren but when...
by MURRI513
Mon Jul 12, 2021 7:11 am
Forum: Database + Settings
Topic: Using ShopKey Away From Shop?
Replies: 7
Views: 4870

Re: Using ShopKey Away From Shop?

Does the host computer have to stay on at all times? Would I have to change the settings so my terminal(host) doesn't go to sleep?
The manager is actually buying the company, so he is now asking all these questions.
by MURRI513
Mon Jul 12, 2021 7:00 am
Forum: Database + Settings
Topic: Using ShopKey Away From Shop?
Replies: 7
Views: 4870

Re: Using ShopKey Away From Shop?

Thank you for help, another reason why I love this forum.
by MURRI513
Mon Jul 12, 2021 6:17 am
Forum: Database + Settings
Topic: Using ShopKey Away From Shop?
Replies: 7
Views: 4870

Re: Using ShopKey Away From Shop?

liljoe wrote:
Mon Jul 12, 2021 5:19 am
We use a program called splashtop. We can log into the shop computer remotley with it and do any thing we need to do. I do a lot of my paperwork at night after i get home and settled for the evening.
is there an extra cost? That is exactly what manager is trying to do.
by MURRI513
Mon Jul 12, 2021 4:21 am
Forum: Database + Settings
Topic: Using ShopKey Away From Shop?
Replies: 7
Views: 4870

Using ShopKey Away From Shop?

Since the pandemic hit, many sensitive businesses were able to work remotely, has Shopkey enabled remote working.? The manager is getting tired of coming in on the weekends to catch up on paperwork he could do from home. Such as closing invoices and checking PO'S. Most of our customers have charge a...
by MURRI513
Wed Jun 02, 2021 11:38 am
Forum: Reports + Printing
Topic: Invoice Income Distribution
Replies: 2
Views: 2367

Re: Invoice Income Distribution

ricmorin wrote:
Wed Jun 02, 2021 6:18 am
I did a quick survey of a few orders and saw no anomalies. Hard to say without an example. Can you provide one?
I will scan my copies and e-mail them to you. Thanks for taking a look.

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