Search found 76 matches
- Fri May 11, 2018 10:46 am
- Forum: Technical Issues
- Topic: Supersede Window - Part #s Missing?
- Replies: 3
- Views: 1911
Re: Supersede Window - Part #s Missing?
Thanks for looking into this for me. I look forward to the fix. Have a good weekend!
- Fri May 11, 2018 7:30 am
- Forum: Technical Issues
- Topic: Supersede Window - Part #s Missing?
- Replies: 3
- Views: 1911
Supersede Window - Part #s Missing?
Today I entered an old part number that is superseded in our system. The superseding parts window opened normally, but the part numbers for both parts was not displayed. I tried adjusting the column widths but did not find part numbers.
- Fri May 04, 2018 7:29 am
- Forum: Technical Issues
- Topic: Update
- Replies: 10
- Views: 4007
Re: Update
Does this update effect users running Windows 7?
- Wed Mar 21, 2018 10:59 am
- Forum: Database + Settings
- Topic: 7.3.7 History Screen
- Replies: 1
- Views: 1953
7.3.7 History Screen
Since the upgrade to 7.3.7, our History screen has a new column labeled Provider and all the fields are blank. What is this for and what populates the fields?
- Thu Mar 09, 2017 9:48 am
- Forum: Database + Settings
- Topic: Torque printing on Invoice
- Replies: 15
- Views: 6426
Re: Torque printing on Invoice
We look up the wheel torque specs and add a line with the spec to revision 9 where we keep the oil change parts and labor for the vehicle. This way our technicians can quickly locate the torque spec. It can be copy and paste to the invoice. I know that this does not help when you are replacing compo...
- Wed Mar 08, 2017 7:34 am
- Forum: Parts + Ordering
- Topic: How To Manually Turn Part Line Blue?
- Replies: 8
- Views: 4358
How To Manually Turn Part Line Blue?
So here is the work flow. I write an estimate in revisions using the integrated NAPA Pro Link catalog. I get authorization from the customer and using the parts ordering button, attempt to order the part. In this case, the part is not in stock at my local store and so the part line does not turn blu...
- Tue Apr 05, 2016 6:13 am
- Forum: Technical Issues
- Topic: ShopStream Extensible Framework
- Replies: 2
- Views: 1698
ShopStream Extensible Framework
Yesterday and again this morning, several of our workstations would get an error message when trying to start SE (ver 6.6.10). The message was "ShopStream Extensible Framework has stopped working" Called support and could not get through, was disconnected twice(not my usual experience) Tried to rest...
- Fri Apr 01, 2016 6:18 am
- Forum: VIN Decode
- Topic: VIN Decode Qualifiers
- Replies: 12
- Views: 6688
Re: VIN Decode Qualifiers
I was following this up to Ric's last post, which on the left side of the screen indicates the vehicle is a Cadillac, and on the right side of the screen shows it as a Honda. (Sorry I don't know how to copy and paste his screen shots)
- Thu Mar 10, 2016 2:13 pm
- Forum: Tips + Ideas
- Topic: Add Photos To Customer Database
- Replies: 3
- Views: 1953
Re: Add Photos To Customer Database
In the meantime, we have created subfolders in our pictures folder and named them by invoice #. Any photos that refer to the repairs made on that invoice, get stored in the folder that carries that invoice number as a name. Just an idea.
- Wed Feb 17, 2016 8:54 am
- Forum: Parts + Ordering
- Topic: Qty 0 of inventory item
- Replies: 5
- Views: 2640
Re: Qty 0 of inventory item
Thanks Ric Is there a place that the list can be viewed?
- Wed Feb 17, 2016 7:19 am
- Forum: Parts + Ordering
- Topic: Qty 0 of inventory item
- Replies: 5
- Views: 2640
Qty 0 of inventory item
I did a search and could not find anything about this subject. When we are writing an estimate using a part we "should" have in inventory but is at quantity zero, would it be possible for that part number or description appear on the estimate/RO in a different color? That way we would know right awa...
- Mon Sep 14, 2015 11:19 am
- Forum: Technical Issues
- Topic: Phone Number Formatting?
- Replies: 15
- Views: 6276
Re: Phone Number Formatting?
After you change the phone number (or other customer info) I found you need to exit the order and re-open foe the changes to stick
- Tue May 19, 2015 5:26 am
- Forum: Database + Settings
- Topic: Merging 2 vehicles together
- Replies: 9
- Views: 5296
Re: Merging 2 vehicles together
Do you have two separate vehicles, or just the wrong year on history invoices?
- Tue May 05, 2015 4:54 am
- Forum: Tips + Ideas
- Topic: How do you PO?
- Replies: 6
- Views: 3110
Re: How do you PO?
I do what you do. I like the fact that you need to "approve" each part because it forces me to go line by line. I have occasionally caught the fact that not everything I ordered is on the invoice and allows me to follow up with the vendor right away.
- Wed Feb 25, 2015 9:57 am
- Forum: Parts + Ordering
- Topic: Unable to Change PO Vendor to None
- Replies: 6
- Views: 2478
Re: Unable to Change PO Vendor to None
Ric,
Can you establish a "fake" vendor named none to get to where you want to be?
Can you establish a "fake" vendor named none to get to where you want to be?
- Tue Feb 03, 2015 11:25 am
- Forum: Parts + Ordering
- Topic: Close PO?
- Replies: 3
- Views: 2268
Re: Close PO?
Thanks for the correction Ric
- Tue Feb 03, 2015 11:05 am
- Forum: Parts + Ordering
- Topic: Close PO?
- Replies: 3
- Views: 2268
Re: Close PO?
Closing the P.O. adds stocked parts into inventory
- Fri Jan 23, 2015 11:24 am
- Forum: Tips + Ideas
- Topic: Auto Order Log Out????
- Replies: 8
- Views: 3840
Re: Auto Order Log Out????
This has been an issue for us for a while. Having an "Administrator" option that would disallow anyone else from taking possession of the work order would eliminate a Gremlin taking over the work order and causing the loss of the data being inputted at the service desk. This happens to me typically ...
- Thu Jan 08, 2015 6:05 am
- Forum: SocialCRM
- Topic: Fleet Reporting Issue
- Replies: 7
- Views: 5642
Re: Fleet issue
On the customer tab, there is a field for referral. You could enter the salespersons name there and then run the date range-able report 'referral- friend/customer. This will give total sales amounts for the date range, but unfortunately not broken down by individual customers. I am guessing other us...
- Wed Jan 07, 2015 11:32 am
- Forum: Using ProDemand
- Topic: What Needs To be Fixed In ProDemand
- Replies: 55
- Views: 131181
Re: What Needs To be Fixed In ProDemand
ESTIMATOR - Inconsistent locations. One example I can share is Cabin Filter replacement labor. Most of the time I can find it under HVAC>Heater>Cabin Filter. Sometimes it is not there but rather HVAC>HVAC Control Systems. Some examples of the latter is 2013 Hyundai Elantra, 2012 Toyota Highlander, 2...