Hi Tim - Thanks for the feedback. The issue should now be fixed, please try again and let me know if you're still having this issue. - Steve Now, when I go to place an order at a dealer I have set up an account with, I can place the part in the cart, I can view the cart and I can order the cart, how...

If you are a shop who uses RepairLink Shop within Mitchell1, an update is needed. You will not be able to access RepairLink starting on 8/15/18 if this update is not completed. PLEASE MAKE SURE TO COMPLETE THIS UPDATE BY END OF DAY 8/14/18 Please Call OEConnection at 888-776-5792 then press 2 if you...

If you are a shop who uses RepairLink Shop within Mitchell1, an update is needed. You will not be able to access RepairLink starting on 8/13/18 if this update is not completed. Please Call OEConnect at 888-776-5792 then press 2 if you require help installing this catalog . How to update: Step 1: Exi...

Hi Everyone,

I just wanted to assure you we haven't forgot about these issues and we continue to work towards a solution. I will make sure to update this forum as soon as we have an update for you. As always, your patience is appreciated.

Thanks - Steve

HI Everyone, I understand the frustration and appreciate the feedback. Previously the Ford catalog in RepairLink covered all vehicles from 1990 to today - now all vehicles from 2007 to present are covered and some vehicles from 2000 to 2007 are also covered.  For several marketing and technical reas...

RL1.jpg Thanks to all who attended the webinar yesterday - hopefully you learned a few things and got some important questions answered :) If you missed the webinar you can access the recording from RepairLink Shop here: http://go.oeconnection.com/rlpma Feel free to send any questions or feedback y...

jace241 wrote:We know how to use it. You don't seem to know how to fix it.....

We hear you and we are working to fix these issues!! I know it is frustrating and we do appreciate your feedback

RL2.png RL1.jpg Mitchell1 Users: Join this RepairLinkShop.com webinar to learn how to integrate with RepairLinkShop.com and get competitive prices on OE parts! https://oeconnection.webex.com/mw3300/mywebex/default.do?nomenu=true&siteurl=oeconnection&service=6&rnd=0.7811632652852707&main_url=https%3...

Yes, I've noticed a few Ford Vehicles that are older then 2000 aren't able to pull up in Repairlink. Ford seems to be the one with the most issues. Hey Sauvageaus, yes this is a known issue we are having. Here is what's going on: Previously the Ford catalog in RepairLink covered all vehicles from 1...

Johnny5 wrote:It may be a problem with the catalog, I have reported this to RepairLink

Yes! We are actively researching this issue.

Anyone having issues printing the diagram on repair link? Hello Kate here from the RepairLink Product team. What issue are you having while trying to print? Any screenshots would be helpful! Thank you :) When I click print on any diagram no matter the computer it won't do anything. We should be fix...

Rich wrote:So you mean FORD has meant

Fix
Our
Repairlink
Data

this whole time?

Thanks for the info.

We are working on it!

2005 Ford Taurus, can not find it in system... Hey Rich, yes this is a known issue we are having. Here is what's going on: Previously the Ford catalog in RepairLink covered all vehicles from 1990 to today – now all vehicles from 2007 to present are covered and some vehicles from 2000 to 2007 are al...

Capture.PNG I don’t know if this is a repairlink or Mitchell problem. When ordering a part If there is only one part on the ro you cannot check or order from another dealer. If I add a fake part to the ticket I can then price check. Click on the part I need and check other dealers. This is all when...

This morning I went to look up parts for a 2000 Ford Taurus and lo and behold, that vehicle is not listed. Do vehicles get deleted as they get older? I am frustrated cause I need tp look up parts. Previously the Ford catalog in RepairLink covered all vehicles from 1990 to today – now all vehicles f...

We do alot of diesel work here and I cant even look up a diesel pickup till the mid 2000s. Very frustrating. We used to be able to go back into the mid nineties but not anymore. Hi Tim, is this for a mid-2000s Ford VIN? 1999 F350 VIN: 1FTWW33F1XEB53185 Wanted to look up fuel system components. The ...

Hi Rich, I am sorry the parts catagories are not intuitive and causing frustration. We are actively working to correct this issue and make the catalog easier to use! Thank you for your feedback. All you have to do is revert it back to how it was and everything will be fixed. Don't mess with somethi...

Tim Martin wrote:We do alot of diesel work here and I cant even look up a diesel pickup till the mid 2000s. Very frustrating. We used to be able to go back into the mid nineties but not anymore.

Hi Tim, is this for a mid-2000s Ford VIN?

1FMEU74E78UA03518 PS when looking up an AC condenser for this vehicle, its under the "electrical" heading............. :roll: :roll: I swear, if Xbox or PS4 does this to me. I will pack them full of tanerite and go to the range. Hi Rich, I am sorry the parts catagories are not intuitive and causing...

BenjaminPeterson wrote:Anyone having issues printing the diagram on repair link?

Hello Kate here from the RepairLink Product team. What issue are you having while trying to print? Any screenshots would be helpful! Thank you