Search found 546 matches

by liljoe
Tue Sep 28, 2021 5:34 am
Forum: Database + Settings
Topic: Customer Credit from Overpayment
Replies: 3
Views: 149

Re: Customer Credit from Overpayment

You should be able to open an invoice for the customer and create an invoice with a zero amount then post it with a negative payment (the system will take a negative payment BTW) then post the invoice. The credit will be gone and the refund will show up in the reports. I am sure there is prob a bett...
by liljoe
Thu Sep 23, 2021 5:35 am
Forum: Database + Settings
Topic: Automatically Adjusting Labor Rate for All of a Certain Make
Replies: 4
Views: 1287

Re: Automatically Adjusting Labor Rate for All of a Certain Make

I can envision a feature where you select a labor rate then have a drop down menu that you select makes to be under that rate then do the same for other rates with a default being set for any that do not manually set to a rate. This sounds like a nice little 15 min project for some of yall..... :mrg...
by liljoe
Mon Jul 12, 2021 5:19 am
Forum: Database + Settings
Topic: Using ShopKey Away From Shop?
Replies: 7
Views: 469

Re: Using ShopKey Away From Shop?

We use a program called splashtop. We can log into the shop computer remotley with it and do any thing we need to do. I do a lot of my paperwork at night after i get home and settled for the evening.
by liljoe
Mon Jun 07, 2021 12:31 pm
Forum: Using ProDemand
Topic: Extra tabs when open repair info
Replies: 1
Views: 290

Extra tabs when open repair info

When i open the repair info from the manager screen it opens prodemand but also opens two other tabs. One just says eng on the tab, the other one says "marguis%26submodle.........."

How can i stop this? Its not a big deal, i just dont like lots of tabs open and they bother me.....
by liljoe
Tue May 25, 2021 5:30 am
Forum: Tips + Ideas
Topic: WIP screen
Replies: 4
Views: 342

Re: WIP screen

Just grab the collum with the right mouse button and drag it which ever way you want it to go.
Hope this helps you out.
by liljoe
Fri May 21, 2021 5:40 am
Forum: Technical Issues
Topic: Back up issue?
Replies: 13
Views: 936

Re: Back up issue?

So I guess maybe a really stupid question...... Does this have anything to do with our data back ups? That is what I was concerned with. I know my luck, if your back ups are broken we will surely have a HD problem soon. No, this is a good question, Rich. That part that says Sync Up IS indeed your b...
by liljoe
Mon Mar 22, 2021 10:44 am
Forum: Technical Issues
Topic: Estimator down?
Replies: 3
Views: 332

Estimator down?

I can not access estimator function from manager. It says no info available. Restarted program and P.C. both. Anyone else having this issue?
by liljoe
Fri Feb 26, 2021 8:07 am
Forum: Technical Issues
Topic: Support Kudos Mitchell 1
Replies: 21
Views: 16119

Re: Support Kudos Mitchell 1

That is why it is so refreshing to deal with truly service minded people. We give that type of service and love it wen we get it back.
by liljoe
Fri Feb 26, 2021 6:43 am
Forum: Technical Issues
Topic: Support Kudos Mitchell 1
Replies: 21
Views: 16119

Re: Support Kudos Mitchell 1

Time to renew this one. Had the pleasure of dealing with M1 support getting remote reports working, have to say it was very smooth and easy. Then i go home and my wife tells me that her new phone (Galaxy S21) that just activated on the t mobile network does not have coverage at her place of work. I ...
by liljoe
Mon Jan 18, 2021 6:40 am
Forum: Parts + Ordering
Topic: Estimator Intent Changes
Replies: 17
Views: 1378

Re: Estimator Intent Changes

Thanks, also noticed the same for fuel pumps. Used to be in engine performance and now it is not....
by liljoe
Fri Jan 15, 2021 12:15 pm
Forum: Parts + Ordering
Topic: Estimator Intent Changes
Replies: 17
Views: 1378

Re: Estimator Intent Changes

One thing i have noticed that does not make sense to me is that the starter and battery are now under engine mechanical and not under electrical like before. Took me a minute to find the starter the other day. Now that i know, i can find it with no problem but wonder what else has moved like that.
by liljoe
Wed Dec 09, 2020 7:00 am
Forum: Technical Issues
Topic: Installing on D drive
Replies: 3
Views: 427

Installing on D drive

We have a laptop with a small ssd that is used for startup and a larger hdd that is used for programs and storage. we would like to install mitchell on this but was told by support that it cannot be installed on d drive. The c drive is only a small 30Gb drive that onlky has the startup files for fas...
by liljoe
Tue Nov 17, 2020 6:24 am
Forum: Technical Issues
Topic: Activant issues
Replies: 6
Views: 715

Re: Activant issues

The guy i spoke with in tech support said that it is a known issue with activant and the latest version of Mitchell. I am running version 8.2.1.81.
by liljoe
Fri Nov 13, 2020 3:02 pm
Forum: Technical Issues
Topic: Activant issues
Replies: 6
Views: 715

Activant issues

I had to install my server on another machine due to hard drive failure, when tech support remoted in and installed for me it was the latest version. After that i was having issues when i would try to look up or order parts. When back on phone with TS and they were remoted in he informed me that hav...
by liljoe
Thu Oct 01, 2020 1:05 pm
Forum: Parts + Ordering
Topic: Activant issues
Replies: 3
Views: 573

Re: Activant issues

Thanks for the reply, it has mostly better today....
by liljoe
Wed Sep 30, 2020 10:23 am
Forum: Parts + Ordering
Topic: Activant issues
Replies: 3
Views: 573

Activant issues

Is anyone else having issues with the activant catalogs? I am getting an error saying "no internet connection, or remote server failed to respond" about 70% of the time. When this happens i can still access everything else so I know it is not an actual internet connection issue on my end.
by liljoe
Wed Apr 22, 2020 1:35 pm
Forum: GM Trucks
Topic: 2015 Chevy Suburban - Key Fob Issue
Replies: 13
Views: 2013

Re: 2015 Chevy Suburban - Key Fob Issue

Good find on this!!! Been watching this thread but didnt have anything to add of value.
by liljoe
Thu May 04, 2017 7:58 am
Forum: Dodge Trucks / Jeep
Topic: 2011 Jeep Grand Cherokee Rotor Removal
Replies: 10
Views: 1443

Re: 2011 Jeep Grand Cherokee Rotor Removal

Looks like the .8 includes more than just remove and replace. rotor.png Remember, it's only a guide. Had a customer come back the day after I replaced a wheel bearing on the rear of some late model GM car, don't remember what kind. He was all kinds of upset cause he said I "misled" him on the invoi...
by liljoe
Tue May 02, 2017 12:34 pm
Forum: Dodge Trucks / Jeep
Topic: 2011 Jeep Grand Cherokee Rotor Removal
Replies: 10
Views: 1443

Re: 2011 Jeep Grand Cherokee Rotor Removal

motley06 wrote:stand alone. 1.6 just to remove rotors seems excessive to me :?:
I have seen this on these as well. I just charge 1.0 for rotor R&R, which is normal for a hat style rotor with no caliper bracket in the way.....
by liljoe
Wed Mar 29, 2017 5:36 am
Forum: Technical Issues
Topic: WIP screen refresh?
Replies: 6
Views: 1164

Re: WIP screen refresh?

Darn Russians

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