Search found 17 matches

by Prestige1
Tue Jun 07, 2022 6:56 am
Forum: Parts + Ordering
Topic: Ordered parts to Mitchell
Replies: 2
Views: 1613

Re: Ordered parts to Mitchell

Hello Christina, I tried to replicate the steps that you show in your post, but was able to add the items to the order within Manager SE without issue. If you continue to have this issue please feel free to give us a call in Tech Support (888.724.6742) and we'll be more than happy to remote into th...
by Prestige1
Tue Jun 07, 2022 6:13 am
Forum: Parts + Ordering
Topic: Ordered parts to Mitchell
Replies: 2
Views: 1613

Ordered parts to Mitchell

Does anyone know if there is a way to transfer an parts invoice to Mitchell? Example: We placed an order through O'Reilly website for parts (we are trying SUPER hard to get our techs to do it all through Mitchell to save us time. As of right now they will not unless they write it up for us to order ...
by Prestige1
Wed May 11, 2022 10:43 am
Forum: Reports + Printing
Topic: Tire Recycling Report
Replies: 3
Views: 2430

Re: Tire Recycling Report

Hey! Thanks for reaching out. We were more looking specifically who was charged this recycling fee versus the revenue we got from it. I wasn't sure if there was a way to pull this list up. If not then we will have to start making our own reports for it for now to be able to do this. For now we could...
by Prestige1
Wed May 11, 2022 10:21 am
Forum: Reports + Printing
Topic: Tire Recycling Report
Replies: 3
Views: 2430

Tire Recycling Report

Is there a way to look up a report for tire recycling? So right now we have the normal canned job for mount and balancing. We pull the tire over from US Autoforce, change the description of the tire and adjust the price. Then hit the little box on the right to mark it as a tire which automatically a...
by Prestige1
Mon Nov 15, 2021 2:56 pm
Forum: Reports + Printing
Topic: Price change report??
Replies: 0
Views: 2856

Price change report??

I tried looking this up, so correct me if I missed it. Is there a way to run a report for when there is a price change? We've had some major jumps in prices and I was going to show my techs (as a reminder to let us know when they sell something lol). On alot of items we make notes on them what the p...
by Prestige1
Fri Jul 16, 2021 1:03 pm
Forum: Tips + Ideas
Topic: 8.3.1 Update Questions
Replies: 10
Views: 6470

8.3.1 Update Questions

I haven't seen anyone pop up and I apologize If i'm in the wrong spot, I wasn't sure where I needed to post this. Questions on the newest update, and I'm sure I'll have more after I fully read through the update notes. 1. Lets say we manually download the newest update, If we have 4 computers and do...
by Prestige1
Thu Jul 08, 2021 12:12 pm
Forum: Tips + Ideas
Topic: Past invoices
Replies: 2
Views: 2076

Re: Past invoices

Hi Christina, Part of this will depend on your workflow. Once you approve an RO, the Time In value is stamped. Now if in this instance the vehicle was dropped off and it was still an estimate, you might not have that data point as part of the RO. I'd suggest: 1. If you think the work started and th...
by Prestige1
Thu Jul 08, 2021 10:39 am
Forum: Tips + Ideas
Topic: Past invoices
Replies: 2
Views: 2076

Past invoices

Is there a way to look up when a past invoice was created? When you go into the history, you can see when it was closed out, but I wasn't sure if there was a way to see when it was created. We came across an issue today where we needed to see how long a customers vehicle was here, and if it was here...
by Prestige1
Fri Jun 25, 2021 6:42 am
Forum: Parts + Ordering
Topic: Inventory Parts
Replies: 4
Views: 2831

Re: Inventory Parts

I'll have to keep that in mind and pitch that to the owner thanks Rich. I might end up doing that also along with the inactive on the part #, depending on the item. Yeah, I'm still trying to swim my way through getting all their inventory in their system compared to what is on the shelf. They have A...
by Prestige1
Thu Jun 24, 2021 11:54 am
Forum: Parts + Ordering
Topic: Inventory Parts
Replies: 4
Views: 2831

Inventory Parts

So I got a question today from one of the owners of our shop. We were wondering if there was a way to keep an inventory item still listed, but mark it as inactive. Right now we just right (inactive) behind the part number. But we were not sure if there was an easier way to do this? I didn't see any ...
by Prestige1
Tue Jun 15, 2021 1:19 pm
Forum: Parts + Ordering
Topic: POS quantity conversion
Replies: 5
Views: 2902

Re: POS quantity conversion

Here's to hoping its in some future update lol Sadly probably not any time soon, but it's still a nice thought. I totally agree also. It's a loose loose situation in that case. Especially if you find out like a few weeks later and you can't figure out why it looks the way it does. Thankfully with ho...
by Prestige1
Tue Jun 15, 2021 12:01 pm
Forum: Parts + Ordering
Topic: POS quantity conversion
Replies: 5
Views: 2902

Re: POS quantity conversion

That's kind of what I do when I manually order the items myself. I do a price check every so often through the mitchell system to make sure nothing needs updated and thats usually when it throws me off because I leave it at the normal "need 25" instead of the "need 1 pack of 25". If only there was a...
by Prestige1
Tue Jun 15, 2021 9:55 am
Forum: Parts + Ordering
Topic: POS quantity conversion
Replies: 5
Views: 2902

POS quantity conversion

So question. I've recently started working in the POS for stock items that we keep track of so I can automatically update the quantity on hand all at once instead of going into each individual one. So my question is, is there a way to make "x" being ordered, but have it split down to "xx amount" whe...
by Prestige1
Tue May 25, 2021 12:41 pm
Forum: Tips + Ideas
Topic: WIP screen
Replies: 4
Views: 2794

Re: WIP screen

This helped us alot. Thank you all. We're able to find alot of the information we need for the front desk a lot faster now.
by Prestige1
Tue May 25, 2021 5:21 am
Forum: Tips + Ideas
Topic: WIP screen
Replies: 4
Views: 2794

WIP screen

Is there a way on the Work in Progress screen, to rearrange the categories? We don't always need to see certain areas depending on the Service writer or Tech that is working in the WIP screen. But theres several things on the far right we would love to be able to see without having to scroll. Right ...
by Prestige1
Mon May 17, 2021 2:08 pm
Forum: Scheduler
Topic: Scheduler Resource Question
Replies: 2
Views: 2057

Re: Scheduler Resource Question

ricmorin wrote:
Mon May 17, 2021 1:34 pm
Sorry, the programmers did not allow for deletion here. :cry:
Thats what I wondered. I've been out here for about 3 weeks and had been searching. I noticed there was no way to move them around either unless you relabeled. But I thought I would ask in case I missed something. Thanks!
by Prestige1
Mon May 17, 2021 10:42 am
Forum: Scheduler
Topic: Scheduler Resource Question
Replies: 2
Views: 2057

Scheduler Resource Question

Hello, Sorry if this sounds like a new person question. But I've been trying to help my parents get their shop set up and running properly after switching to Mitchells. I've been trying to figure this out for a while now and decided this would be the best place to ask! I know that you can set up sec...

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