That's helpful - I'll look into special orders and see if they suit our needs. Thank you!

I'm wondering how other shops manage deposit payments from customers (i.e. when parts need to be ordered in and are not returnable). From what I can see, payments can not be posted to a revision because nothing is technically confirmed on that screen. However, our WIP screen then becomes jammed up b...

That would be great, if possible! Thank you!!

Canadian here - I guess that makes sense! Is there an option to manually hide the service writer and/or technician?

Hello! We just recently figured out how to assign service writers to our work orders, but now I have a follow up Q... When we assign a service writer to a work order the service writer's name (along with the name of the technician(s) assigned to that work order) automatically print on our customers'...