Sorry for the clutter, I posted the above troubleshooting steps so other shops who run into the issue can be helped out as well I'm assuming the dns flush and the mitchell cache clear may have done the trick If possible please create both an internal and external kb's so other shops can also use the...

Clear Cache and Temporary Files Press Windows Key + R, type: C:\ProgramData\M1-SK\Browser\, and delete the Cache folder Press Windows Key + R, type: %temp%, and delete all contents in the temporary folder Flush the DNS Cache Open Command Prompt as Administrator and run ipconfig /flushdns and press E...

Verify Regional Settings

Go to Control Panel
Clock and Region
Region Confirm the correct country and time zone are selected

2. Synchronize the System Clock

Right-click the date/time in the taskbar
Select Adjust date/time
Ensure Set time automatically is enabled
Click Sync now under Synchronize your clock

Good Evening, We may have had some luck, we emailed both mitchell and partstech in one email after partstech initial suggestion. PartsTech immediately backed out and suggested waiting on mitchell and stated they don't have a service to remote into machines to troubleshoot. The below steps seemed to ...

Couple of additional steps we tried: Set edge as default, along with all the other file types under the edge page no change set chrome and related file types as default to chrome no change turned off core isolation no change Our network adapter for the ethernet to this has all it's default, all on o...

We've been having odd issues where when accessing partstech via mitchell it seems to randomly freeze/white out and we have to close it and reopen to keep using it. We have 1 laptop, 1 AIO, and 3 desktop towers, the laptop, 1 windows 10 desktop, and 1 other windows 11, plus the 1 AIO windows 11 seem ...