Search found 13 matches

by timsince
Tue Sep 15, 2020 7:37 am
Forum: Technical Issues
Topic: Hmmmm.
Replies: 8
Views: 3664

Re: Hmmmm.

8.2.0.153. seems to have replaced the splash screen when you click on the W.I.P. button
by timsince
Mon Apr 20, 2020 6:16 am
Forum: Credit Card Processing
Topic: First Mile Debit Cards COVID-19
Replies: 7
Views: 8125

Re: First Mile Debit Cards COVID-19

+1 on this. Signatures should not be required for these transactions.
by timsince
Thu Dec 05, 2019 9:21 am
Forum: Parts + Ordering
Topic: Which R.O. Is Each P.O. For?
Replies: 10
Views: 6047

Re: Which R.O. Is Each P.O. For?

I think the RO number should be visible on the PO if ordered electronically. If it is automatically transmitted to the vendor, why not just make a spot for it to be visible to the user when reviewing open POs after ordering?
by timsince
Thu Oct 03, 2019 6:25 am
Forum: Credit Card Processing
Topic: First Mile Bug
Replies: 3
Views: 4007

Re: First Mile Bug

If Mitchell would allow some processor competition and share the gateway,

This would be a great feature!
by timsince
Tue Oct 30, 2018 1:29 pm
Forum: Parts + Ordering
Topic: Repairlink Not Working Properly
Replies: 141
Views: 59405

Re: Repairlink Not Working Properly

If you go directly to repairlinkshop.com in a browser, the pictures show up. I usually save to a cart to get the part numbers, then enter into Manager to save to the RO for ordering, once the job is sold.
by timsince
Wed May 09, 2018 8:23 am
Forum: Scheduler
Topic: Appointment..waiting on parts
Replies: 23
Views: 21119

Re: Appointment..waiting on parts

I have often thought that a checkbox within the appointment might be nice. "No Reminder" or something like that, when checked it won't send an appointment reminder for just that one appointment.
by timsince
Wed May 09, 2018 8:15 am
Forum: Scheduler
Topic: Appointment..waiting on parts
Replies: 23
Views: 21119

Re: Appointment..waiting on parts

We have a customer named Test Customer. We have many appointments with that name to act as reminders. Set an appointment for Test Customer on Friday to remind us to check on Mr Smith's part. It seems to work well for us. I haven't tried special orders yet, but I hear they are good also.
Tim
by timsince
Mon Dec 11, 2017 3:10 pm
Forum: SE News
Topic: Updated Printed Receipt - Comments?
Replies: 3
Views: 4242

Re: Updated Printed Receipt - Comments?

This is a huge improvement. A couple of things that I see. 1) Is the date of each transaction the invoice date? It looks like this is showing previous payments, but in real life we would know. :) 2) We generally would not have so many partial payments especially with different payment types, so that...
by timsince
Wed Nov 29, 2017 7:51 am
Forum: Credit Card Processing
Topic: Paid on Account
Replies: 9
Views: 6266

Re: Paid on Account

I just had a customer come in to pay for 3 separate invoices for different vehicles in for service this week. 2 of them were the exact same amount. The system didn't like it and flagged it as a duplicate transaction. She had another card, so we handled it that way, but with the batch payment option,...
by timsince
Thu Jun 22, 2017 2:18 pm
Forum: Scheduler
Topic: Option For 'Drop Off' To Follow Start Time?
Replies: 40
Views: 32105

Re: Option For 'Drop Off' To Follow Start Time?

Thank you!! That sounds like it will solve that issue nicely.
by timsince
Fri Jun 16, 2017 12:17 pm
Forum: Scheduler
Topic: Option For 'Drop Off' To Follow Start Time?
Replies: 40
Views: 32105

Re: Option For 'Drop Off' To Follow Start Time?

I agree with Hardwood. The drop off time having a hard default of 8 am caused much confusion and a lot of added time scheduling an appointment. the CRM reminders should be tied to appointment time, since that is when the appointment is. Please change this back.
by timsince
Wed Jun 14, 2017 11:01 am
Forum: Scheduler
Topic: Option For 'Drop Off' To Follow Start Time?
Replies: 40
Views: 32105

Re: Option For 'Drop Off' To Follow Start Time?

I think the Drop Off Time is a good field, but i wish it would auto populate with the appointment time when appointment state "Waiting" is selected. We miss it a lot when we are making appointments on the fly. For us, if a customer is dropping off, the time is not absolutely important, but for waiti...
by timsince
Fri Apr 28, 2017 7:46 am
Forum: Scheduler
Topic: Scheduler Changes Tech Assignment
Replies: 4
Views: 3097

Re: Scheduler Changes Tech Assignment

I also agree. For various reasons we will moves jobs around the schedule. For example when a job is done we move it to the "unassigned" tech. We then have to go back into the job to change the tech assignment back to the proper ones. I would like it to not change tech assignments when moving on the ...

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