Search found 138 matches

by John C.
Thu Jun 07, 2018 1:05 pm
Forum: Ford Cars
Topic: 2010 Ford Fusion 4 Cyl. FWD - Rubbing/Grinding Noise?
Replies: 0
Views: 483

2010 Ford Fusion 4 Cyl. FWD - Rubbing/Grinding Noise?

I'm gonna try to keep this short and to the point. After vehicle is warmed up (10 to 20 minutes of driving), there is a rubbing/grinding noise (one tech says it's a rubbing noise, another says it's a grinding noise) similar to the sound of a tire rubbing against fender liner or a backing plate hitti...
by John C.
Thu Nov 16, 2017 2:24 pm
Forum: Report Pro
Topic: Recommendations Missing From Invoice?
Replies: 3
Views: 1349

Re: Recommendations Missing From Invoice?

Thanks Ric, I got it, just needed to run update on our server. :oops:
by John C.
Thu Nov 16, 2017 9:45 am
Forum: Report Pro
Topic: Recommendations Missing From Invoice?
Replies: 3
Views: 1349

Recommendations Missing From Invoice?

This just started, today. When printing invoices, from report pro, the recommendations are not there. We do see them, on the ShopKey invoice. Anyone else having this issue?

Yes, we do have "Show Recommendations" selected in the sections of the customize invoice window.
by John C.
Thu May 04, 2017 6:41 am
Forum: Message Pro
Topic: Customer Texts Duplicated In Message Manager?
Replies: 17
Views: 3430

Re: Customer Texts Duplicated In Message Manager?

Hey Folks, Check the settings on your Message Manager. Be sure that only one workstation has been assigned to send and receive messages. If multiple work stations should have this selection turned on you will get multiple messages. Any more issues? Please let me know. Where would I do this? I looke...
by John C.
Wed Apr 26, 2017 7:12 am
Forum: Message Pro
Topic: Customer Texts Duplicated In Message Manager?
Replies: 17
Views: 3430

Re: Customer Texts Duplicated In Message Manager?

Going back, a little over a week, it has been every time with us.
by John C.
Wed Apr 26, 2017 6:07 am
Forum: Message Pro
Topic: Customer Texts Duplicated In Message Manager?
Replies: 17
Views: 3430

Customer Texts Duplicated In Message Manager?

Has anyone else had this issue (started over a week ago), when customers text us, or open a report, it shows it twice in Message Manager.
by John C.
Fri Mar 31, 2017 12:08 pm
Forum: Tips + Ideas
Topic: 7.1.7 Production Date
Replies: 18
Views: 3200

Re: 7.1.7 Production Date

I do inspection and production dates, all mouse. Click the down arrow, click month/year, click right or left arrow (depending on what you're putting in) to the desired year, click the desired month, click the desired day. Sounds like a bit, but it goes really fast, and your left hand is free to eat ...
by John C.
Tue Mar 28, 2017 4:19 am
Forum: Scheduler
Topic: SE 7.0 Scheduler Workflow
Replies: 50
Views: 9208

Re: Scheduler Feedback & Requests

We combed all of the input in this area for the last 14 months to determine the main stories to address for 7.1.7 to deliver and there are additional Schedule stories to be delivered in a few weeks with 7.2.x: •Appointment editor to alert when 'seeing' recommendations If this is going to do what I ...
by John C.
Mon Mar 27, 2017 1:10 pm
Forum: Scheduler
Topic: SE 7.0 Scheduler Workflow
Replies: 50
Views: 9208

Re: Scheduler Feedback & Requests

We combed all of the input in this area for the last 14 months to determine the main stories to address for 7.1.7 to deliver and there are additional Schedule stories to be delivered in a few weeks with 7.2.x: ... •Appointment editor to alert when 'seeing' recommendations ... If this is going to do...
by John C.
Thu Mar 23, 2017 11:16 am
Forum: Scheduler
Topic: Manager SE 7.1.7 Release Feedback
Replies: 76
Views: 16029

Re: Manager SE 7.1.7 Release Feedback

The appointment tab revision is awesome. The spell check thing is what makes me never want to update. It seems like every time we update, something gets broken. The spell check before worked fine for me, it got "fixed" but now does not work because I am required to type in all caps. I understand th...
by John C.
Mon Mar 06, 2017 8:59 am
Forum: Mobile Manager
Topic: Texting EST/INV From Mobile ManagerPro
Replies: 8
Views: 1639

Re: Texting estimates/invoices

Go to WIP on the tablet, open an RO or Invoice, tap the "share" symbol, and you should get three options: "Share via Text", "Share via..." and "Preview in Web Browser". With the latter, you will see what the texted link will look like.
by John C.
Mon Mar 06, 2017 8:31 am
Forum: Mobile Manager
Topic: Texting EST/INV From Mobile ManagerPro
Replies: 8
Views: 1639

Re: Texting estimates/invoices

Maybe I was missing it, but I saw this morning, that we can now text a link (similar to inspections) for estimates/ROs/invoices right from the tablet. Very cool, I think.
by John C.
Mon Mar 06, 2017 7:42 am
Forum: Mobile Manager
Topic: Texting EST/INV From Mobile ManagerPro
Replies: 8
Views: 1639

Texting EST/INV From Mobile ManagerPro

AWESOME, THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!! :D
by John C.
Fri Mar 03, 2017 11:53 am
Forum: Scheduler
Topic: Manager SE 7.1.7 Release Feedback
Replies: 76
Views: 16029

Re: Glitch With 7.1.7

In the "Recommendation" box certain characters are not accepted. Apostrophe ' ' ' ' is the most notable one, actually it might be the only one that I regularly use that I can't use in that box. So in the case of 'can't' I can spell it out as - can not, or type it up somewhere else and copy and past...
by John C.
Tue Feb 21, 2017 9:04 am
Forum: Technical Issues
Topic: Open ROs Switching Customers?
Replies: 10
Views: 1745

Re: Open ROs Switching Customers?

HA!!! Happened again this morning, at first I was blaming the guys, then I thought I was the culprit... :shock:
by John C.
Fri Feb 17, 2017 7:11 am
Forum: NEW >>> TIPS - Reports / Printing
Topic: TIP: Invoices To JPG Or PDF?
Replies: 3
Views: 5427

Re: TIP: Invoices To JPG Or PDF?

Cool, thanks Ric, I did not know this... and now I do!!! :D
by John C.
Wed Feb 08, 2017 9:55 am
Forum: Technical Issues
Topic: Newest version
Replies: 19
Views: 3618

Re: Newest version

I'll chime in on the uppercase thing. On the scheduler, we put the "Comments" (old scheduler it was "Notes") in uppercase, and on ROs we put the "Work Requested" in uppercase (usually we copy the "Comments" and paste into the "Work Requested"). The "Comments"/"Work Requested" is what the customer is...
by John C.
Tue Jan 10, 2017 6:54 am
Forum: Scheduler
Topic: Adding Labor Lines To Appear In Appt.?
Replies: 6
Views: 2423

Re: Adding Labor Lines To Appear In Appt.?

Hi, The simple answer is we didn't want to duplicate the order screen in the appointment editor. After many conversations with different shops, it seemed appropriate to add canned jobs, but adding labor lines on the fly complicated the project as labor lines include all sorts of other attributes; n...
by John C.
Thu Oct 27, 2016 9:22 am
Forum: Imports - Other
Topic: 2007 Kia Rio
Replies: 7
Views: 1268

Re: 2007 Kia Rio

As the name of our shop implies, we specialize in Asian vehicles, BUT you won't find the words Hyundai or Kia on our website of listed makes that we work on. Not saying we don't work on them, just that we'd rather not. As much as they've made positive strides over the years, they are still terrible....
by John C.
Wed Oct 12, 2016 9:50 am
Forum: Mobile Manager
Topic: Carfax phone calls
Replies: 14
Views: 3283

Re: Carfax phone calls

This was happening here too, fortunately, they stopped calling us, but something tells me they'll start up again, at some point.

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