I saw a message a little while back where there will be a major upgrade summer 2024. For some of us who are planners. I would like to get the requirements for this upgrade. I will also upgrade my whole shop infrastructure at the same time to allow for good work flow of all my workstations with the u...

Tim, could you elaborate on the tire web and who to contact. ATD states to send an email to an address and they will help with concern but both emails I was given bounce back. I looked at Parts tech tire side and all I see is Available with upgrade. Parts tech plus does not have a button to turn on ...

Updated this weekend. Now when I print an invoice it asks me to mark it printed before I get a chance to read it and make sure I am really going to print it??? Second issue when I order parts the parts order screen shows the part in stock but I have to slide way over to the right to see where it is ...

It is the correct part. Just wanted to figure out who to talk to, to get the issue fixed.

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19 ford E450 v10

Not sure if I am seeing this right but in Oreilly and Napa I can not look up a manifold. However I can interchange a number and find a manifold in stock in store. I have found this with several parts. This is just the one I decided to ask why. Where do I turn next.?

Not on all car that's my dilemma. On some yes. I had two estimates this AM. One was there and the other was not.
99 chevy 3500 J motor not there.
04 jeep Cherokee Laredo its there
Spotty!!! Need the info on all cars.

I have used the ignition tune up times for years and they have stopped in the system. Or at least changed to where I can not find even the spark plug estimator times, Plug wires, General tune up info. It used to be there. Where did it go? Help me find it. Please and thank you!

Since the last update I have noticed in the technician labor area an issue. In the last edition if you had a labor item open and a techs name was selected you could click on the next labor line item and it would save the last tech and add it to the new line. Now you have to select each tech in each ...

Is the Driver information supposed to print on the repair order?? I have been unable to get the info on it so we just continued to put the driver info in the unit number field.

John or Tim do you have any input here for me?

I use cobiansoft.com locally and mozy.com for the online.

I like the hands off approach. All my pc's back up locally by themselves with software I control. Then upload each night offsite to the cloud. I don't do anything except make sure its all running smooth from time to time. I just updated to 7 this week and want to make sure it is the same as 6 or dif...

We do not use of host computer to try and keep it as clean as possible. That said is there a way to automatically perform a backup from a workstation like the host when you shut down. Or what files do I need to backup off the host pc nightly without using the backup in Mitchell 7? The data file? AB

You only have tires and wheels listed that I can find. So is there a way to do wheel weights and valve stems and so fourth??

I love the American tire intergration. I now was going to set up all my parts to restock like all the other vendors I have. So I called my ATD office and they had no clue. Talked to the website people. No Clue. So I figure you guys would know best. Is there an intergration for tools and parts for in...

Awesome! Thanks.

Is there any way to get the software to tell us the name of the machine that has and order locked so we do not have to check the whole shop for which computer someone opened up a work order on. ? Alan

Tim, I played with it this after noon and decided to uninstall 10 and try it. It works now. I have all ie 8 on XP machines in my building but the two new windows 7 machines are running IE 10. One was fine and the other was not. ?? All are working now. What I can say is the window on the effected mac...

Tim under stand on the cab and chassis. But as you said its been going on for years. Not sure why it cant be fixed. As far as support on the fluids issue I was on the phone with one and he had no fix. Just exit out and go under fluids next time. Not really a fix. Patiently Waiting. Alan