Search found 32 matches
- Sat Aug 12, 2023 4:34 am
- Forum: Technical Issues
- Topic: Error when looking up parts or estimate time
- Replies: 1
- Views: 1515
Error when looking up parts or estimate time
I am getting an error when I try the estimator or parts look up on an RO or revision only on 1 work station. The warning is "Unable to launch repair intent: Could not load file or assembly CelSharp.Core.Runtime.dll or one of its dependencies. The specific module could not be founnd".
- Tue Apr 18, 2023 6:14 am
- Forum: Database + Settings
- Topic: users changing
- Replies: 1
- Views: 1657
users changing
Why do the saved users keep changing. They are saved a certain way and then the next day they are moved around or changed. I will put it back to how it was and save it but a couple days later it changes again. How do we keep that from happening.
- Thu Jun 10, 2021 9:27 am
- Forum: Technical Issues
- Topic: user keeps going back to default
- Replies: 2
- Views: 1784
user keeps going back to default
I set my user to the settings I like and the next time I go into a repair order it is back to default.
- Fri Oct 30, 2020 7:27 am
- Forum: Database + Settings
- Topic: New customer name goes to wrong spot
- Replies: 3
- Views: 2637
Re: New customer name goes to wrong spot
It is set for customer and it goes to company, The weird thing is when you do company it puts it in customer.
- Fri Oct 30, 2020 5:00 am
- Forum: Database + Settings
- Topic: New customer name goes to wrong spot
- Replies: 3
- Views: 2637
New customer name goes to wrong spot
When we start a new work order and the customer ends up being new but you searched the name and you hit new customer it then puts the name in company spot instead of customer name and vice versa for company. Is there a fix for that?
- Mon Jul 13, 2020 6:36 am
- Forum: Technical Issues
- Topic: Estimator Access?
- Replies: 5
- Views: 2878
Re: Estimator Access?
Thank you it has started working.
- Mon Jul 13, 2020 4:16 am
- Forum: Technical Issues
- Topic: Estimator Access?
- Replies: 5
- Views: 2878
Estimator Access?
Is the estimator down right now?
- Mon Feb 03, 2020 11:36 am
- Forum: Database + Settings
- Topic: Deleted Repair Order
- Replies: 2
- Views: 3176
Deleted Repair Order
I had a tech punched into an RO and someone deleted the RO. I need to open this RO so I can unpunch my tech out to be able to punch into another job.
- Mon Mar 25, 2019 11:46 am
- Forum: Scheduler
- Topic: Colors on the scheduler
- Replies: 1
- Views: 2823
Re: Colors on the scheduler
I discovered that the automated oil change appointments used to be classified as unconfirmed but now they are actually classified as open in the appointment status tab. I think that is where the changed happened. Was wondering if there is a way to change it to where those come in as unconfirmed. Or ...
- Tue Mar 19, 2019 3:22 am
- Forum: Scheduler
- Topic: Colors on the scheduler
- Replies: 1
- Views: 2823
Colors on the scheduler
I just noticed that all the automated oil change appointments used to be labeled unconfirmed and they would come up a specific color. Also the confirmed are not changing color. They used to automatically up until this week. Was there a change in the program?
- Mon Nov 05, 2018 9:52 am
- Forum: Database + Settings
- Topic: WIP User - Last 10 R.O.s List Gone?
- Replies: 5
- Views: 3329
Re: WIP page file drop down of last 10 ro's
Thank you. Looking forward to it coming back!
- Mon Nov 05, 2018 7:00 am
- Forum: Database + Settings
- Topic: WIP User - Last 10 R.O.s List Gone?
- Replies: 5
- Views: 3329
WIP User - Last 10 R.O.s List Gone?
When in the WIP page we used to be able to click on file and it would drop down the last 10 RO's you were in. Did that move or get eliminated. It was very helpful.
- Thu Apr 06, 2017 8:15 am
- Forum: Database + Settings
- Topic: Invoices Changing Names?
- Replies: 1
- Views: 1305
Invoices Changing Names?
Periodically we have a problem that a repair order/invoice will change customer. It seems to happen the most when we are making it an invoice. When we are done making it out or done inputting things we click on the WIP to get out of the screen. Later we go back to find it and it has a different name...
- Sat Apr 01, 2017 4:47 am
- Forum: Tips + Ideas
- Topic: Changing Ownership
- Replies: 2
- Views: 2650
Changing Ownership
Is there a way to change or add the location of the change ownership tab. When you are adding a new vehicle to a customer and enter in the vin, if it was someone else's vehicle it will bring up a small screen that says it belongs to this other person. Is there a way at that point to say change owner...
- Mon Dec 12, 2016 2:41 pm
- Forum: Technical Issues
- Topic: AM/PM Not Visible?
- Replies: 2
- Views: 1670
Re: AM/PM Not Visible?
Called them and got it taken care of.
Thanks
Thanks
- Mon Dec 12, 2016 2:15 pm
- Forum: Scheduler
- Topic: Assigning Tech?
- Replies: 1
- Views: 1439
Assigning Tech?
do you have to assign the tech in the appointment to be able to apply to tech calendar? We assign techs to repair order but that does not seem to automatically put their name on the appointment. Is there an easier way?
- Mon Dec 12, 2016 11:45 am
- Forum: Technical Issues
- Topic: AM/PM Not Visible?
- Replies: 2
- Views: 1670
AM/PM Not Visible?
When I try to schedule someone with the new scheduler the start and end AM/PM does not show up so it won't let me enter it in. It will keep saying the time is out of range. It is only happening on one of my computers. I tried changing users and that does not work.
- Sat Oct 10, 2015 5:31 am
- Forum: Reports + Printing
- Topic: Report For Specific Category Or Canned Job?
- Replies: 1
- Views: 1365
Report For Specific Category Or Canned Job?
I was wondering if there is a way to see all the invoices from 1 specific category or canned job. I want to go back and see all my labor times from a specific canned job.
- Fri Oct 09, 2015 12:09 pm
- Forum: Reports + Printing
- Topic: Warranty Repairs - No Report?
- Replies: 11
- Views: 5803
Re: Warranty Repairs - No Report?
What if you don't use the symptom page. We have had the program for a long time but never utilized the symptoms. Is there another way to mark an invoice as warranty?
- Wed Oct 07, 2015 6:10 am
- Forum: Tips + Ideas
- Topic: Enter Two Email Addresses?
- Replies: 3
- Views: 2198
Re: Enter Two Email Addresses?
What about email per vehicle. I have a fleet company and the individuals want the reminders on their vehicles. Also to go along with the 2 emails how does it differentiate which vehicle driver gets the email?