On each email communication sent there is the option to tell us we have the wrong email address. By clicking the unsubscribe or "I no longer own this vehicle" the consumer can remove a bad email address. The selection below of "You have the wrong customer/email address - Please do not send emails to...

Although not as convenient as your suggestion - your support agent can send you a report of all the unsubscribed emails.

Best Regards,
Brian

Hello, Phone reviews are an optional feature. Because consumer review content is the most valuable kind of Internet content for your business, we call with the intention of getting 10 additional reviews per month. We also collect an email address during those calls. If you provide your information a...

The good news is that we DO remove deleted Recommendations and this was a very rare case. (Sorry about this convoluted answer below but sometimes you just don't want to know how the sausage is made). The bad news is that we created this unique problem when we back-filled IDs for all recommendations ...

The Shop Notes are only on the email the shop receives - specifically the Appointment Confirmation and Appointment Rescheduled request emails. The Shop Notes are not on email to Consumer.

Hi Jon - Thanks for voicing your concern about the security of your customer's data - since I'm sure there are also other shop owners that likely have the same questions. The data we extract as part of the CRM program is only used to provide the CRM service and to report back to you how the program ...

To opt-out of phone reviews you simply let your personal CRM support agent know via email or phone call and they will turn it off for you. Collecting Reviews via the phone is an optional service for collecting your customers feedback in cases where the customer does not have an email address. Phone ...

New Product Functionality We are excited to announce our latest eCRM/CRM product update. The first thing you'll notice is that we changed the product name to Mitchell 1 SocialCRM . This increase in functionality comes with new features such as Consumer Reviews, and a shop Facebook page with regular...

Hi Dennis,

We do have a plan to create shop landing pages sometime this year that will give key shop information. A consumer/non-customer could request an appointment from the shop from these pages. We're not certain how it will integrate with Ownerautosite.com yet.

Regards,
Brian

Brian,

We'll have someone from CRM support give you a call today.

You can also send an email to the following mailbox or directly to your CRM agent, CRMSUPPORT@MITCHELL1.COM Marcus Mackell marcus.mackell@mitchell1.com Alex Susral alex.susral@mitchell1.com Angela Furseth angela.furseth@mitchell1.com Chris Bonneau chris.bonneau@mitchell1.com Couteia Murray couteia.m...

Unfortunately contacting the CRM Support Rep is the only way to make an email change for now. The email is used as the unique identifier for the customer.

Thanks,