Thank you, Tim! We are simply looking to change business names as Manager SE is currently installed and running. Offerman Automotive, Inc. will become Legendary Automotive and Truck Service, LLC. I will reach out to my CRM rep to discuss Sure Critic.

Thanks again!

Hello, I am in the process of selling my shop to another long-term Mitchell1 user. The buyer is having difficulty getting solid answers from customer service (specifically, account representative, Linda ext 2010). I, as well as the buyer would like to know that my sure critic reviews will transfer w...

Ok, thank you Tim for the detailed explanation. We will be standing by.

I called X-Charge this morning to have my IPP-320 units installed and once again, their tech informed me that he could upgrade me to their 8.1 version and install my hardware BUT I will have to deal with entering a password for every card transaction, EMV or not. I let this technician know that acco...

Ok, thank you Tim! I will give it another try.

I received my new equipment from X-Charge (ipp320 x 2) and when X-Charge Tech support tried to install on my computers, they informed me they are waiting on some kind of password from Mitchell 1 for EMV. X-Charge was unable to install the new equipment and I was told to wait until Mitchell 1 provide...

Thank you for looking into this, Tim. I'm looking forward to your findings.

We have recently been involved in a situation where our customer had an issue with a repair we performed. Our routine "Thank You" email went out to our customer after the original repair. Our customer replied to the "thank you" email (with his complaint) thinking the email would reach us at the shop...

I called X-Charge support and they logged in to remedy. It turns out that "raw" printing selection rather than "windows" printing selection under printing tab, under setup was checked. Once "windows" printing box was checked and "raw" was unchecked, the signature copy began to print as it should.

timbre4 wrote:I've alerted product management and they said someone would be reaching out to help you.

Nobody has reached out, Tim. Please advise.

We were able to successfully print signature/credit card receipts upon changing x-charge printer settings per Tim's instruction. Recently, we had to replace our printer and upon replacing, the signature receipt now "prints" a blank sheet of paper. Invoices, R/O's, Tech sheets, etc. all print just fi...

Thanks a bunch, Tim! Good to go.

We have 2 computers at our service desk running X-Charge, each has their own separate printer. The host does not print a customer signature receipt but the 2nd computer automatically prints one as soon as card is approved. Where do I find the settings for printing customer signature receipts?