Search found 264 matches

by ARS
Tue Dec 18, 2018 11:21 am
Forum: Mobile Manager
Topic: Marking Inspection as Moved to Ticket
Replies: 1
Views: 2474

Marking Inspection as Moved to Ticket

Is there anyway to indicate that an inspection has been sent to a ticket? Not all of our inspections are texted to our customers (older customers are just confused by them, some inspections are done for our benefit only, etc). Right now, checking every ticket at night to make sure all the inspection...
by ARS
Tue Jun 26, 2018 11:22 am
Forum: SocialCRM
Topic: Customers Receiving Emails on Vehicles They No Longer Own
Replies: 5
Views: 4158

Customers Receiving Emails on Vehicles They No Longer Own

When a customer no longer owns a vehicle we move it to a customer that we've set up as "SOLD". So this vehicle is no longer listed under the customer at all. The problem we are encountering is that the customers are still receiving emails about their vehicles. The customer we are dealing with today ...
by ARS
Wed Feb 21, 2018 8:15 am
Forum: Message Pro
Topic: CUSTOMER OPTED OUT OF TEXTS ACCIDENTLY
Replies: 5
Views: 4010

Re: CUSTOMER OPTED OUT OF TEXTS ACCIDENTLY

Thanks! That was just too logical :)
by ARS
Tue Feb 20, 2018 2:25 pm
Forum: Message Pro
Topic: CUSTOMER OPTED OUT OF TEXTS ACCIDENTLY
Replies: 5
Views: 4010

CUSTOMER OPTED OUT OF TEXTS ACCIDENTLY

I have a customer that accidentally opted out of receiving texts. Now he would like to start receiving texts again. How do I change his setting?
by ARS
Wed Feb 08, 2017 9:04 am
Forum: Technical Issues
Topic: TIP: No Room For Display Option For Phone #'?
Replies: 5
Views: 3267

Re: No Display Option For Phone Numbers?

This fixed it! I was actually able to manually adjust it to 124% and have it work properly. Thank you.
by ARS
Tue Jan 31, 2017 9:35 am
Forum: Technical Issues
Topic: TIP: No Room For Display Option For Phone #'?
Replies: 5
Views: 3267

Re: No Display Option For Phone Numbers?

Did you get this resolved? I have this same issue with the phone numbers. But I also have the same problem with being able to select optional parts in a part kit. **** After checking other pop-up screens, it seems to be an issue across the board. For example - the customer type screen where I can pi...
by ARS
Wed Dec 21, 2016 3:36 pm
Forum: Scheduler
Topic: Appointment Moves Into Tomorrow?
Replies: 3
Views: 2271

Re: Appointment Moves Into Tomorrow?

is this something we can do different to correct or is this a fix with an update?
by ARS
Wed Dec 21, 2016 1:12 pm
Forum: Scheduler
Topic: Appointment Moves Into Tomorrow?
Replies: 3
Views: 2271

Appointment Moves Into Tomorrow?

We are working the new scheduler but one issue is that it moves the person from today to tomorrow randomly even if we are completing the work order that day. We start with each customer and mark them as an all day event, but it still moves them forward
by ARS
Wed Jun 15, 2016 7:10 am
Forum: Scheduler
Topic: Printing Schedule?
Replies: 12
Views: 5568

Re: Printing Schedule?

Is there anyway that you can get the vehicle listed on the schedule printout? The Vin & License plate would be nice also.. But Definitely the vehicle YMM would be nice.

Thanks,
ARS
by ARS
Tue May 17, 2016 7:41 am
Forum: Tips + Ideas
Topic: Tires - How They Are Sold?
Replies: 4
Views: 3137

Re: Tires - How They Are Sold?

We sell tires differently based on where we buy them from- if from a place that we have to pay for shipping like Tire Rack- we take the tire cost x 40%- until the cost of the tire is above $110 Above $110 then we take the cost of the tire X 20% plus shipping cost For some place that does not charge ...
by ARS
Tue May 17, 2016 5:49 am
Forum: NEW >>> TIPS - Reports / Printing
Topic: TIP: Invoices To JPG Or PDF?
Replies: 3
Views: 9081

Re: TIP: Invoices To JPG Or PDF?

Thank you...
by ARS
Mon May 16, 2016 11:56 am
Forum: NEW >>> TIPS - Reports / Printing
Topic: TIP: Invoices To JPG Or PDF?
Replies: 3
Views: 9081

TIP: Invoices To JPG Or PDF?

We need to be able to upload invoices to Continental RPM rewards website -Items uploaded should either be a .jpeg or a .pdf less than 1 Megabyte.

Is there a way to do this- or do we need to print them off & fax them in...

Thanks, ARS
by ARS
Thu May 12, 2016 1:49 pm
Forum: Tips + Ideas
Topic: Email Contest
Replies: 3
Views: 2269

Re: Email Contest

We have a jar on the counter that says " register for a free oil change" , they have to fill out a slip with their email address and such to be entered. This has worked very well for us to collet them. We draw once a month and notify the winner via email. We do the same thing-- except we call the w...
by ARS
Thu May 12, 2016 1:47 pm
Forum: Reports + Printing
Topic: Vehicle List Report?
Replies: 29
Views: 10527

Re: Vehicle list report

We would like to be able to print out a list too.... It would be a big help- Just to be able to print out the list from the customer screen!
by ARS
Fri May 06, 2016 10:53 am
Forum: Tips + Ideas
Topic: Counter Sales
Replies: 2
Views: 1839

Re: Counter Sales

Thanks bunches!!!!! Life saver!
by ARS
Fri May 06, 2016 10:04 am
Forum: Tips + Ideas
Topic: Counter Sales
Replies: 2
Views: 1839

Counter Sales

Is there any way to look up or print out previous counter sales? We are looking for a battery sold as a counter sale for a 3 wheeler- We know the customer name... Any help would be great!
by ARS
Wed Apr 27, 2016 12:38 pm
Forum: SE News
Topic: Manager SE 20th Anniversary Tips in News!
Replies: 5
Views: 4427

Re: Manager SE 20th Anniversary Tips in News!

That is a really cool handbook- especially when i found 2 of my answers in there!!! I feel honored!
by ARS
Thu Apr 21, 2016 9:17 am
Forum: Parts + Ordering
Topic: FirstCall Shutting Down Manager?
Replies: 35
Views: 14344

Re: First call shutting down mitchell

We are having this issue as well- happened 2 times today!
by ARS
Tue Apr 05, 2016 11:46 am
Forum: Tips + Ideas
Topic: Phone List
Replies: 2
Views: 1663

Re: Phone List

We have been requesting this for a long time now. We use the 5 character spaces behind the phone number for now.
by ARS
Tue Mar 29, 2016 5:35 am
Forum: Technical Issues
Topic: Sold Vehicle History?
Replies: 18
Views: 6862

Re: Sold Vehicle History?

We have deleted vehicles & then found out the customer still has them or just gave them to their kids-- once you delete a vehicle-- it is gone! No Vin match or History. That is why we have the sold vehicles account!

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