Thanks for the info!! The key to using this function is at the order inception. On the Symptom screen, there is a checkbox that triggers the comeback. Additionally, there is a spot for the original order number. You must get this on the order before you post it. Then the report will show your comeba...

Went to training videos and wanted to watch how to use comeback reports but it goes into error 404 . I would like to start using this and need direction how to set up and use.

Thanks Dan R