I just spent an hour searching the forum for directions on how to create a PACKAGE. the only directions that I can find do not tell how to do these. thanks Paula

Thanks Tim - We are using the parts matrix but I was trying to figure out where the increase for labor originated from. This info will help - Paula

I want to add a little bit to the labor sales but not pay the techs more hours for their labor commission. Here is what the F1 help screen says: In the MarkUp panel of the Standard Tables dialog box you are able to enter and maintain standard markups, and add-on costs, on the parts and labor rates w...

still waiting for a vendor spot on the inventory input for our SE6 without the inventory module

OK Tim, this should be the last question for today! :? We are still working on the warranty process. We are looking at the "flagging a comeback" information. The training book says to create an RO (invoice) using the symptoms button. Put in the hours and labor charge and click "comeback" and put the...

Hello again Tim, So we are having a problem with our discounted items. 1. Our system will not let us put a line item discount on a revision and then transfer it to the RO. our system locks up and we have to call tech support to unlock the system. Whats with this?? NEED TO FIX THIS??? To get around t...

Hello Tim, Happy New Year :D I have a question about how to track my comeback/warranty parts and labor. We are concerned that our profit reports are incorrect. When a part is defective we have the customer come back in. We start a new RO and put the replacement part and labor on it. We use a "warran...

we are beginning to use the message pro - we know that the lube sticker system will automatically set an appointment and send a message. Does the system send an appointment reminder to all customers on the schedule if they are not on the schedule from the lube pro. These would be the customers that ...

We might be missing something here. We have SE but not the inventory module as we only have about 100 parts that we have to stock. These parts come up on the PARTS BY VENDOR REPORT as unknown because there isn't a place to put a "vendor" on our "add inventory" parts screen. I find it hard to believe...