Yep. I even checked their history and they show they were being charged both taxes before hand...and then suddenly around that time period this past May/June it switched to only GST.

So we need to call into support in order to have our shopkey upgraded to 7.0? We have windows 7 on our computers

Hi You are correct but when we switched back to GST & PST from the HST the taxes were entered correctly.... Its only been since this past May/ June where our taxes arent being applied properly. Never had this issue before. Regular customers who come in every 3-4 months who have been with us for year...

No sure if I am posting this under the right heading or not but we are currently using Shop Key Pro SE 6.6.12. :?: I have been away on Mat leave and just come back recently so I am catching up on some paper work entries for the company, but I have noticed quite a few of our customers are only being ...

Wont decode in our system neither. I was able to decode it in Napa here the info... VIN: 1GKDT13W32K230738 Vehicle Information from Decoder Country: UNITED STATES Make: GMC Vehicle Type: Multipurpose Vehicle (MPV) Model: Jimmy Engine Type: V6, 4.3L; 90 deg.; CPI Year: 2002 Assy. Plant: Linden, NJ Pr...

Did the update, fixed a few issues we were having with our system and also liking the new updates

I've checked the reports sections and the printer set up it shows the correct and only printer selected. But when I click on EOD it says "Valid printer not selected or no printer to select" but there is only one printer on this computer and all the invoices, tech sheets and other reports list the pr...

Just had a new thing happen. Tried to print the EOD after i deleted a duplicate printer (not sure why we had two of the same printers) but i think i need to change the default printer for the EOD but can not figure out how to do that. All the other reports are printing off the correct printer but th...

Has anyone else run into this, I tried searching but didn't see anything. When I try and print the end of day report, it says its sent to my printer but doesn't print. i check my printer to see whats printing and it says has an error message when trying to print that report. Everything else works in...

Thanks for the help. Ill give support a call

Shop Management 6.5.54, is having issues with printing I get the attached error message. I can print fine from the repair section of shop key, along with printing anything else needed from the computer its the shop management its self im running into the error with. I have tried multiple times remov...

We usually use sublet but thats a good idea too.

Thanks for your help Steve. Ended up that the BCM wasnt working properly. Found a good used one got it installed. Just waiting for our programmer guy to show up to program the BCM with this vehicle and she'll be ready to go home finally.

1G1PG5S90B7220857 2011 Cruze 1.4L Sedan. Came in for an oil change, we noticed the left rear brake light was out. The tech started removing the left rear taillight assembly and noticed that the right lights went out. Now we have no rear lights (high mount brake light works) we can not get the key ou...

I dont think it would be a problem if you wanted to follow it as a template to make your own.

Hi ARS,

Here is the notice/ sign that we have in the waiting room for customers or anyone to see.

Yep because our shop supplies also includes the wear and tear on our equipment and tools. We have a notice in the front of our shop to explain what our shop supplies covers and we have never had a complaint or argument.

We are 7% of our labour to a max of $25.00

We charger $59.95 for us to hook up the scanner, record all codes set, and any pending or in history. Depending on the code we also will do a quick visual inspection in case its a vacuum hose that has come off or something along that line and we will do some research and then advise them from there ...

Thanks for the help, I will try changing the curser thickness and see if that helps at all. We are running windows 7