Maybe we're missing the following clarification... They are initially added to the kit in the correct order; however, if you set them up with a prompt for use, they do not display in the selection window in the same order they were added, but instead the order of the primary key in the table. These ...

Tim, I just linked in with support and showed them what I am encountering. No matter how I add the items to a kit, they are maintaining their own order. Please let me know if there is any other information I can provide. It would even be nice if we were able to sort the columns in the window, then i...

Thanks for the follow-up!

wondering if anyone else has found frustration on printing keytags in the fact that they will not print without a valid order? as the only service write for 4 techs and keeping track of so many cars a day, it would be nice if there was a little more functionality to either use the active vehicle, or...

Tim,

What if I did not exit all workstations? Any ideas on how to fix this? All of my users have a password lock that is not the one I entered...

Thanks Mike!

I just talked to Frank & I think we have a plan in place.

Just a couple of quick comments/questions regarding Lube Sticker Pro: 1. More recently than not, the oil reset procedures appear not to be working correctly. It is not populating the vehicle information completely, and therefore not displaying the correct information. 2. We are using Lube Sticker Pr...

I have noticed that on some recent messages, the customer name is getting dropped off the text message. I'm not sure if this is a recent change or not, but when the customer replies or I choose a prior message, rather than selecting the quick message option, the customer name does not attach to the ...

Will the update allow us to run the program in the background like before as well??? I'm increasingly running into trouble with too many windows open on my computer.

Ever since the latest formatting update, Message Manager does to reduce to run in the background. Clicking on 'x' now gives you a warning that you are shutting down the program, instead of sending it to the systray.... Now, when I try to shut down my computer, I get a message that Message Manager (a...

Just got off the phone with support, there seemed to be a communication error for the request, but seems as though they are working on it now... If I ever have extra time to figure out how to include pictures, I will try to do that in the future. To clarify for those reading, my request was intended...

Could someone please look into changing the function of hitting ENTER on the APPLY PAYMENTS window??? PLEASE!?!? As of now, when you key in the information and hit ENTER on the keyboard, it selects the CANCEL button and you have to go back in and re-enter your information. In my opinion, it seems th...

Another note, would be nice to be able to send pics... I know this is in mobile manager, but I had a customer that wanted to send me a pic of his rim so we could order an OE replacement, but he had to send it to our email instead. Would be nice to have this option in message manager.

Just an idea, but using canned jobs is a very good option for oil changes. It took me a bit to set them up, but I love them, and it's just as easy to add them to the job. Now I know which oil filter I used, and what type of oil I used, because I selected them when I added the oil change to the order...

I have seen several changes during the last few weeks, but I still have not seen this change. Do you have any updates?

Thanks Mike!!!

It would be really nice if the message manager window wrapped the messages. I have found myself fighting to read through the information sent in from the customer because the lines are not wrapping to the size of the window.

Okay, just went into the tables & confirmed...

It does not matter what order you add the items into the kit, it is sorted in the background according to the order the items were added into inventory...

Tim, would you mind trying one more test for me? 1) Add parts to inventory in the sequence provided 2) Add parts to kit in numerical order sequence 3) Save and exit kit 4) If you re-open the kit, does it display in the order provided, or in numerical order? I am curious if the parts are remaining in...

In fact, I probably should have put the notes under vehicle notes instead of on the symptom line, but alas I did not and now it is forever in lala land... :D Thanks for the suggestion, it is nice for 'declinded' services, but this was just the details of the events that took place on the specific or...