Search found 23 matches

by mastertechauto
Mon Jan 15, 2018 2:48 pm
Forum: Scheduler
Topic: Scheduler Window
Replies: 3
Views: 3438

Re: Scheduler Window

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All computers and workstations have a user profile assigned. Am I missing something?

Just to be clear, Manager WIP screen sticks, it's just the scheduler window and related stuff that doesn't stick.
by mastertechauto
Mon Jan 15, 2018 2:27 pm
Forum: Scheduler
Topic: Scheduler Window
Replies: 3
Views: 3438

Scheduler Window

This may have been discussed before but I was unable to find anything after a search. When we open the scheduler (doesn't matter what computer we are on) we have to re-size the window of the scheduler each day so we are able to see everything. Also, when making an appointment, when selecting the veh...
by mastertechauto
Thu Jul 06, 2017 6:29 am
Forum: Scheduler
Topic: Scheduler E-Mail Address
Replies: 18
Views: 13223

Re: Scheduler E-Mail Address

Email field is viewable on an existing customer but not yet editable. If you are using Report Pro to print Invoices, you can be prompted for email addresses by selecting the prompt setting in setup. OK. That's what I was getting at. Not able to edit existing customer's email. Hopefully that will co...
by mastertechauto
Thu Jun 29, 2017 8:10 am
Forum: Scheduler
Topic: Scheduler E-Mail Address
Replies: 18
Views: 13223

Re: Scheduler E-Mail Address

I'm on 7.1.7 and not able to add an email address in the scheduler window. Am I missing something?
by mastertechauto
Mon Mar 27, 2017 10:32 am
Forum: Database + Settings
Topic: Email Column in Customer List
Replies: 2
Views: 1693

Re: Email Column in Customer List

Good to know. Thanks so much!
by mastertechauto
Mon Mar 27, 2017 9:41 am
Forum: Database + Settings
Topic: Email Column in Customer List
Replies: 2
Views: 1693

Email Column in Customer List

We are trying to collect email addresses from our customers for CRM. When looking up a customer to schedule an appointment for example, the customer list shows just about everything except their email address in that list. Is there a setting to make this display when the lookup list appears, so if i...
by mastertechauto
Fri May 27, 2016 7:55 am
Forum: Technical Issues
Topic: Back Up Monitor Aplication
Replies: 14
Views: 5669

Re: Back Up Monitor Aplication

I'm having the same issue since my PC updated to Windows 10. Any known fix for this yet?
by mastertechauto
Tue Apr 05, 2016 6:14 am
Forum: Technical Issues
Topic: SHOPSTREAM EXTENSIBLE FRAMEWORK HAS STOPPED WORKING
Replies: 19
Views: 7874

Re: SHOPSTREAM EXTENSIBLE FRAMEWORK HAS STOPPED WORKING

We had the same issue first thing this morning but eventually was able to get up and running. Not sure if it was something on our end or at Mitchell.
by mastertechauto
Wed Dec 02, 2015 1:02 pm
Forum: Technical Issues
Topic: Server Question
Replies: 9
Views: 4823

Re: Server Question

Your server will likely be your main computer that currently hosts the manager program. Networking is fairly easy. We used cat6 cable but cat5 is fine. You may be able to network them using wifi but since we are hard-wired, I can't speak for how well that works. Hope this helps.
by mastertechauto
Fri Aug 28, 2015 6:44 am
Forum: Database + Settings
Topic: Date of Manufacture
Replies: 7
Views: 3429

Re: Date of Manufacture

Not trying to hijack the thread here, but is it possible to prevent that field from auto populating to the current date when adding a new vehicle to a customer's record?
by mastertechauto
Fri Aug 14, 2015 9:48 am
Forum: Database + Settings
Topic: Start as RO When Converted From Scheduler?
Replies: 4
Views: 2455

Re: Start as RO When Converted From Scheduler?

That sounds great. I look forward to the new scheduler!
by mastertechauto
Thu Aug 13, 2015 12:19 pm
Forum: Database + Settings
Topic: Start as RO When Converted From Scheduler?
Replies: 4
Views: 2455

Re: Start as RO When Converted From Scheduler?

Thank you for the information. Is it possible to make this a enhancement request as an option?
by mastertechauto
Thu Aug 13, 2015 6:45 am
Forum: Database + Settings
Topic: Start as RO When Converted From Scheduler?
Replies: 4
Views: 2455

Start as RO When Converted From Scheduler?

Maybe I'm missing a setting somewhere but I can't find it. Here's the situation...I have a customer listed in the scheduler, they come in and I double click on their name in the scheduler to convert to a RO. When I do this, it converts to an Estimate first. Is it possible that when you double click ...
by mastertechauto
Fri Jul 03, 2015 6:42 am
Forum: Database + Settings
Topic: Merging 2 vehicles together
Replies: 9
Views: 5413

Re: Merging 2 vehicles together

i use an ez method. for the same car under the same name. Write down the correct license plate number. I find the car with the least amount of history. i change the plate on this vehicle to "wrong1" the car with the most history I make the plate "right1". Go into the history of "wrong1" and unpost ...
by mastertechauto
Mon Jun 08, 2015 9:50 am
Forum: Database + Settings
Topic: Method To Flag A Customer
Replies: 12
Views: 5469

Re: Method To Flag A Customer

+1
by mastertechauto
Thu Apr 09, 2015 6:42 am
Forum: Tips + Ideas
Topic: Scanner Fee
Replies: 22
Views: 9223

Re: Scanner Fee

We do it the same way, Ric.
by mastertechauto
Tue Jan 13, 2015 12:16 pm
Forum: Reports + Printing
Topic: Invoice Changed With 6.5.49 Update
Replies: 14
Views: 6108

Re: Invoice Changed With 6.5.49 Update

No problem. Just sent them to you via email.
by mastertechauto
Tue Jan 13, 2015 9:56 am
Forum: Reports + Printing
Topic: Invoice Changed With 6.5.49 Update
Replies: 14
Views: 6108

Re: Invoice Changed With 6.5.49 Update

Just sent you an email. Thank you.
by mastertechauto
Tue Jan 13, 2015 6:16 am
Forum: Reports + Printing
Topic: Invoice Changed With 6.5.49 Update
Replies: 14
Views: 6108

Re: Invoice Changed With 6.5.49 Update

Do you need it printed on our pre-printed form? Also, should I scan it and send as a pdf or what do you prefer?

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