I'm not sure where to put this question, whether it should be here or in the inventory/catalog heading. I have searched every combination of keywords I can think of both here and the Knowledge Base and the Online Help files, but cannot find even a cursory explanation of how to use the "core fee" fea...

By the way, I vote for the "D" option, but wanted to wait until your trouble was behind you. I am willing to send ammo in exchange for the ability to see it on video. 8) :lol: Sorry for the late response, I just saw your reply. I appreciate the offer, but I've got the ammo covered! However, now tha...

Well, I am back to report that I have resolved the issue, in case anyone else ever has the same problem and searches up this thread. I hate having a problem and finding an exact description of it online, but then the thread just mysteriously ends without a resolution. The problem had nothing to do w...

Ok. I decided to go with the possibility of corrupted Windows root certificates being the source of the problem. So I completely uninstalled Shop Manager from the current shop computer (after making sure I had one last backup to the server). I then installed Shop Manager (Host) on a completely diffe...

The RepairLink Shop screenshot you have there is simply an IE-framed window, so if the exact secure address (https) is copied into the browser, the results should be the same. But that is just it, this computer can load both the FirstCall and RepairLink catalogs in regular IE without any issue what...

Rick, The file is already on your computer. If the program was installed on the c: local disk, the path is c:\programdata\m1-sk\certificates\ — it's a hidden directory, so you'll need hidden files visible temporarily to see it. Thank you, I was speaking with one of the support people with our IT co...

Rick, It's definitely not related to the shop management software. The catalog interfaces are web-based, so that's where the cert. resides. However, if you want to cover some bases as far as certificates go, we have an installer (certificatesinstaller.exe) you can run in your c:\programdata\m1-sk\c...

Are you running a domain? A domain server can apply security attributes to the computers it controls. Yes, we are running a domain. And our first thought was "per computer" permissions (since mine works fine). However, my IT co. assures me they have eliminated any block on the machine in question f...

Let me be the first to welcome you to the forum. It certainly does sound like something on that PC. I have never encountered anything similar, however. Perhaps others will chime in. Thanks for the welcome. Rick, Please tell me the time and date was verified on the computer with the certificate erro...

Hello everyone, first post here and I hope I am placing it in the correct area. I have searched the forum and knowledge base every way I can think of for this problem and come up empty handed. I suspect this is a "localized" problem, but I've got Tech Support pointing at my network/computer settings...