We have a Host station and a workstation (where the Mitchell program is on my laptop) as well as on the computer for the Service Manager, My question is, is there anyway to access the Mitchell program when I take this laptop home for reporting purposes? I have the option to do work at home and would...

Question, maybe I'm thinking to much. On the Revenue By GL Code report, shouldn't the Sublet Revenue and Hazmat revenue be a debit on the report? The sublet revenue shows as added income for us, even though this is what we paid out for sublet labor for the given month. The same for Hazmat. Thank you

Not exactly sure what we did. We were posting a payment received via EBT. It is showing as a credit to the account. I need to know how clear credit and post to balance owed. If I look at payment history, the payment is not showing as posted only the discount that was posted.

Thanks Kathy

I followed the link that you suggested and setup a pay type for direct deposit. I was going to setup a pay type for Fleet Discount, however my question is that when I go to do this, it takes you to the "Account Class Info" screen and you have to choose either Cash, Check or Credit. If I do this, wou...

Thank you! Perfect

On our Fleet accounts they do an auto deposit for their payment. When doing this they get a discount off the payment due. For example, the total owed is $400 and with the auto deposit for payment they get a 2% discount. So the deposit they make is $392. My question is, can I add a "Fleet Discount" t...

It is version 6.6.10

Sorry, I just went over this with the Service manager. What I should have stated is that in the sublet labor he clicks the "no tax" button but it still adds the tax and labor is not taxable. It did not do this prior to the update. Thanks

Hi, I am asking this question for the service manager. We recently updated to 6.6.10 and Friday the service manager went to key sublet labor and he had to click the taxable button for this to take. Previous to the update, he would click the no tax button. Is this an issue for anyone else? Or can som...

On the Vehicle screen there is a button that states "decode", can you explain what that is? Also, it was explained to me with this new update, that whenever you key the License plate information in that the VIN# would auto populate. That is not occurring for us. Any clarification on these two questi...

You previously provided me with information on closing erroneous Aging Account Receivables and Customers with Credit on Accounts. At the time of information we were currently using version 6.5. We have now been updated to version 6.6.10. My question is, do I use the same process for closing these ac...

In regards to my question regarding Aging Accounts and Customer's with Credit on accounts. We are now using version 6.6.10, In regards to closing accounts that are on this report erroneously, is the procedure the same as when we were using version 6.5 or is it different? Also, the same question for ...

I am trying to understand this report. On the right hand side towards the bottom, this report has three sections. It states "Total Receipts Paid on Invoice". Total Receipts Paid on Account" and Total Receipts Paid on Deposit". My question is, What transactions occur when the dollars fall into "Total...

Thank You!

I pulled the Accounts Receivable Aging Detail report, There are a few invoices that were paid in previous years, but for whatever reason the invoice I am assuming was not marked as paid. How to clear these off of the Aging report, since they are not bad debts, but have been paid and need to be remov...

I am new to the financial department. I pulled the report "Customers with Credit on Accounts". In reviewing these, some of the accounts showing credits should not be there as they do not have a credit. Some of these are showing for year 2015, a couple are from an earlier year. How do you close these...