Estimates Not Sold - Cust Takes Vehicle To Think About It

[steven kiser]

I would LOVE to know if there is a way I can take orders not sold and transfer them into a folder I can open to do follow up calls to push the sale. I'm running into more than a few that get my name from yelp or something else and I'll get the OK for the original repair but when I create a sub estimate for other work and try to sell it many times they want to mull it over. I know they're doing a search and I want to be able to call and keep them focused on my shop. I could run into maybe 4 or 5 a week and I'll print out the orders and set them aside so I can do the follow ups. Well a gremlin (wife) came into help a bit yesterday and apparently when she asked my son what this folder was he looked at it and said he thought they were old posted orders and they hit the shredder shoot. If I could just click a button and have them in a folder that would be great. While we're on this topic I would love to be able to record the calls made, brief topic and to whom I spoke. I've found that a lot of times even if I don't get that particular sale (persistent calling and asking and just yapping for a while my success rate is around 65%) I eventually get return work from them.

[ricmorin]

Steve,
Not sure if you're using ProPack from Bolton or not, but there is an Unsold Revisions report in there that can give you what you want.

[timbre4]

I would suggest that the moment they walk out the door, you enter a canned Recommendation so that this is visible to the existing Followup mechanism.

Here are the steps I'd use to set it up:
1. Setup - Standard Descriptions -> Category = add a new category and call it Lookers, Yelpers or whatever you want and save it.
2. Setup - Standard Descriptions -> Notes = create stored notes text IF you want to mail something and save it; if only looking for a calling list you could skip this step

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Here's the steps to use when they walk out the door:
1. Go to Vehicle tab - click Add for Recommendations window
2. in Recommendations window -enter category created above (Yelpers, Lookers or whatever)
3. Do one of these below and click Done:
>>> a) Type 'call' in the Work Recommended area and OK to save it
>>> b) Click drop-list for Standard Notes and select the Notes entry created above (if you made one)

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Once a week (or whatever you decide) start the Followup process
1. Go to Reports -> Followup tab -> double-click any report listed to get to the Followup tabs
2. Select the Recommend tab and get your date range and Yelpers category selected -> click Search to build list
3. Use the Telephone button to call each customer or print the list
4. When they agree to an appointment, consider deleting the Recommendation from the Vehicle screen.

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[timbre4]

Steve,
Not sure if you're using ProPack from Bolton or not, but there is an Unsold Revisions report in there that can give you what you want.

OR you could do that.

[ricmorin]

Haha. I like your idea better.

[steven kiser]

Thanks, trying to get back on top of the shop again. This operation and all the prep work along with the long recovery time has made me a bit laid back and on my P&L over the last two months I took a hard hit.

[alloutrepair]

Steve,
Not sure if you're using ProPack from Bolton or not, but there is an Unsold Revisions report in there that can give you what you want.

Where is this report in ProPack? I can't seem to find it...

[Jeff @ Able Auto]

I thought it was there also, but cant find it either.

[timbre4]

I believe this is what you are looking for:

[alloutrepair]

Same tool different package. So close it could have bit me... if I would have read the words instead of being stuck on the details.

[MRISICH]

Hi Jennifer,
In Report Pro you can select the list of open sub-estimates and enter a date range. From there, you'll receive a report of sub-estimates, but it will not be in an actionable format. Hope that helps. Please let me know if I can be of further assistance.