Vehicle From Another Repair Facility?

[MattFMN]

I have a question on how you handle entering vehicles that are at your facility from another facility where the vehicle is owned by a client/former client of yours.

I have a truck here that we must have serviced in the past where another shop in town has sent it to me for a diagnostic opinion. I enter the VIN for a new vehicle under the repair shop's account and of course the warning pops up that the vehicle already exists under a different client.

So...how do you go about handling that?


Thanks!

[ricmorin]

Change ownership of the vehicle to the shop for this repair and then change it back afterwards.

[MattFMN]

Killer. Thanks!

Later, Matt.

[steven kiser]

A thought just popped into my head on this answer. Every time a vehicle enters my shop for a repair I look back into vehicle history just to be on the safe side. So having said that I would try to figure out a way to include this work in my completed work file in this vehicle. After all is said and done and vehicle has left I might open an order under the truck owners name, duplicate the order, 100% discount it, make a note about it being a sub from another shop and then post it. My luck would be it returning 6 or 8 months later as a job for my shop, I won't be at the shop and my son or other manager won't see previous repair under this customer or any suggestions that I would have put on the order I stored and somehow shove both their feet into my mouth. If it could possibly happen, no matter how remote, it will happen to me.