Manager Forum

I have a question on how you handle entering vehicles that are at your facility from another facility where the vehicle is owned by a client/former client of yours.

I have a truck here that we must have serviced in the past where another shop in town has sent it to me for a diagnostic opinion. I enter the VIN for a new vehicle under the repair shop's account and of course the warning pops up that the vehicle already exists under a different client.

So...how do you go about handling that?


Thanks!

Change ownership of the vehicle to the shop for this repair and then change it back afterwards.

Killer. Thanks!

Later, Matt.

A thought just popped into my head on this answer. Every time a vehicle enters my shop for a repair I look back into vehicle history just to be on the safe side. So having said that I would try to figure out a way to include this work in my completed work file in this vehicle. After all is said and done and vehicle has left I might open an order under the truck owners name, duplicate the order, 100% discount it, make a note about it being a sub from another shop and then post it. My luck would be it returning 6 or 8 months later as a job for my shop, I won't be at the shop and my son or other manager won't see previous repair under this customer or any suggestions that I would have put on the order I stored and somehow shove both their feet into my mouth. If it could possibly happen, no matter how remote, it will happen to me.