7.3.8 First Name Search Delay?
- Rich
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7.3.8 First Name Search Delay?
When i use the First name to search for a customer my system goes into la-la land, it pauses for 46 seconds (yes, i did actually time it) before it wakes back up. I can enter 1 letter and its out. If for some reason I spelled name wrong and hit the back button to delete wrong letter all of the windows turn white before it comes back to life.
Anyone else having this issue?
Anyone else having this issue?
Rich Hays
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.
Re: 7.3.8 First Name Search Delay?
Rich,
I'll look into your database here and see if there's an issue with it.
*Update edit*
Good news/bad news Rich. I see no problem at all with your database looking up customers by first name. The bad news is that means I don't have a fix for you.
I'll look into your database here and see if there's an issue with it.
*Update edit*
Good news/bad news Rich. I see no problem at all with your database looking up customers by first name. The bad news is that means I don't have a fix for you.
M1 Product Manager
- Rich
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Re: 7.3.8 First Name Search Delay?
Thanks!
Rich Hays
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.
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Re: 7.3.8 First Name Search Delay?
We see this as well, it seems to be intermittent.Rich wrote:When i use the First name to search for a customer my system goes into la-la land, it pauses for 46 seconds (yes, i did actually time it) before it wakes back up. I can enter 1 letter and its out. If for some reason I spelled name wrong and hit the back button to delete wrong letter all of the windows turn white before it comes back to life.
Anyone else having this issue?
Dan
- Rich
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Re: 7.3.8 First Name Search Delay?
Thanks for update. I always say "aint nothin' 5 pounds of tannerite won't fix".
Rich Hays
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.
Re: 7.3.8 First Name Search Delay?
It's definitely a bit strange...especially if intermittent. If you guys get a chance, please call into support next time it's happening.
M1 Product Manager
- Rich
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Re: 7.3.8 First Name Search Delay?
i can make it do it EVERY time.........
I just did it, but this time I didn't have to reboot.... PROGRESS!!!!!!!!!!!!!!!!!!!
I just did it, but this time I didn't have to reboot.... PROGRESS!!!!!!!!!!!!!!!!!!!
Rich Hays
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.
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Re: 7.3.8 First Name Search Delay?
We have this same issue. I know we previously could search by first name no problem. My guess it has something to do with how the search fields are indexed or something. Probably optimized for last name searches? I suspect a lot (everyone) has this issue, but most search by last name and aren't aware of it. Happened after an update, not sure which. Not causing a major problem, but some customers like to use three different last names.
Re: 7.3.8 First Name Search Delay?
With the recent Change Ownership and Rolodex changes, we have had some changes to customer searching. We're definitely working on the performance in this area of the application. What's made it difficult is the varied results from user to user — some of the fixes we've tested have shown vast improvements for some and the opposite for others.
Either way, we certainly will stay after this until we've developed a solution that works for all.
Either way, we certainly will stay after this until we've developed a solution that works for all.
M1 Product Manager
- Rich
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Re: 7.3.8 First Name Search Delay?
After this post was re-born, I have tried a first name search as often as time allowed. I have not had any more issues!
Running 7.3.10
Running 7.3.10
Rich Hays
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.
-
- 50 Club: Regular Contributor
- Posts: 72
- Joined: Tue Aug 05, 2014 11:36 am
- Location: Brandon, FL
- Contact:
Re: 7.3.8 First Name Search Delay?
Ours is currently working great too. 7.3.10.1