100% Discount Does Not Take Total To Zero?

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haglinauto
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100% Discount Does Not Take Total To Zero?

Post by haglinauto »

When we offer a free oil change and use a 100% discount. a small portion of the shop supplies and haz mat and tax still stay on the ticket. I tried the discount with the exact dollare amount of both parts and labor, still same doollars due to the cusomter.
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Re: 100% Discount Does Not Take Total To Zero?

Post by ricmorin »

My experience is similar, with some differences. We have a discount coupon of 100% parts and labor. It clears the parts and labor, and the hazmat, but leaves the shop supplies intact. I'm pretty sure the program used to clear both shop supplies and hazmat before.
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Re: 100% Discount Does Not Take Total To Zero?

Post by steven kiser »

Tim posted a little tip a while ago I use on a regular basis. Start at the discount amount and type is !00.00 dollars the switch to percent. It makes it a 100% discount and removes the shop supplies and such.
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Re: 100% Discount Does Not Take Total To Zero?

Post by Jeff @ Able Auto »

I just run a 100% discount on a ticket. The haz and shop stay as well as the tax associated with them. I imagine since these are minimums set in set up the will have to be removed manually. Just my thought.
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Re: 100% discount does not take the total to zero

Post by timbre4 »

Remember that to get absolute zero, it is 100% Discount and that should make the Order dollars $.00, which in turn stops the calculations for SS/HazMat and taxes.

Looking at the running totals along the bottom, what's left?
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Re: 100% Discount Does Not Take Total To Zero?

Post by Gary R »

I just started and order for an oil change and then applied a 100% discount to both parts and labor and the ticket total is zero dollars. Did not have to turn off hazmat or shop supplies.
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Re: 100% Discount Does Not Take Total To Zero?

Post by ricmorin »

Mine is working differently, not sure why.
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Re: 100% Discount Does Not Take Total To Zero?

Post by Jeff @ Able Auto »

Mine also. Haz and supplies stays with tax. Tried by putting $100 in each box and then converting to %. Will not take a 100% discount. Also tried by adding a discount equal to parts and labor and still has haz and supplies.
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Re: 100% Discount Does Not Take Total To Zero?

Post by timbre4 »

Are your SS / HazMat setup (99% setting) to charge the same fee amounts on every ticket or what?
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Re: 100% Discount Does Not Take Total To Zero?

Post by Jeff @ Able Auto »

Mine are set at a % with a min/max.
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Re: 100% Discount Does Not Take Total To Zero?

Post by steven kiser »

Can't tell you why, this I'm sure is no shock, but a few years ago when Tim posted that if you discount 100 in dollar amount the click on % it will discount 100% I tried it and it works fine for me.
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Re: 100% Discount Does Not Take Total To Zero?

Post by timbre4 »

Yes, just did it again. SE 6.5.30
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Re: 100% Discount Does Not Take Total To Zero?

Post by Jeff @ Able Auto »

I tried it the same way. $100 discount then hit % bullet. Still leaves haz/ss with related tax on the invoice.
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Re: 100% Discount Does Not Take Total To Zero?

Post by timbre4 »

It's something between this order and your system settings. If you went to Options and unchecked the boxes for SS + HazMat that would give you .00 total I'd think.
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Re: 100% Discount Does Not Take Total To Zero?

Post by Jeff @ Able Auto »

That was my thought. Since I have minimums set in set up, a 100% discount will not clear the minimums.
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Re: 100% Discount Does Not Take Total To Zero?

Post by Gary R »

Gary R wrote:I just started and order for an oil change and then applied a 100% discount to both parts and labor and the ticket total is zero dollars. Did not have to turn off hazmat or shop supplies.
Checked my SS and Hazmat and I have % and maximum, but no minimum.
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Re: 100% Discount Does Not Take Total To Zero?

Post by timbre4 »

Jeff @ Able Auto wrote:That was my thought. Since I have minimums set in set up, a 100% discount will not clear the minimums.
I think that's it right there; if you do include Minimum Dollar Amounts, the system has no choice but to include them. So the checkbox option has to be used.
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Re: 100% Discount Does Not Take Total To Zero?

Post by hendersonauto »

My system just started doing this since the 6.5 update. Leaves the HazMat on but takes the Shop Supplies off.
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