Mitchell Outage 4/15/2016

nickscarcare · Post by **nickscarcare** » Fri Apr 15, 2016 6:23 am

Trying to look up fluids this morning on host pc, script error keeps popping up then says no internet connection, but I can use the internet just fine. Is this a programming error?

Jeff @ Able Auto · Post by **Jeff @ Able Auto** » Fri Apr 15, 2016 6:30 am

Getting similiar mssg here.

brianp87 · Post by **brianp87** » Fri Apr 15, 2016 6:32 am

This is what I get

Jeff @ Able Auto · Post by **Jeff @ Able Auto** » Fri Apr 15, 2016 6:39 am

Also having a hard time getting into Pro Demand. Seems it is not linking to Mitchell. Also cant open Sure Trak.

Sauvageaus · Post by **Sauvageaus** » Fri Apr 15, 2016 7:01 am

I'm not able to do anything with License Lookup or get into Estimator either

Jeff @ Able Auto · Post by **Jeff @ Able Auto** » Fri Apr 15, 2016 7:02 am

Yup looks like the whole system is down.

SchroedersEast · Post by **SchroedersEast** » Fri Apr 15, 2016 7:19 am

We've been getting the same error message when going into Estimator. It had been working fine all morning up till about 10:30 est and it hasn't worked since.

nickscarcare · Post by **nickscarcare** » Fri Apr 15, 2016 7:19 am

Might be working here now, cross my fingers.

Mikegrene · Post by **Mikegrene** » Fri Apr 15, 2016 7:24 am

Having same problem,,, Not working yet!

nickscarcare · Post by **nickscarcare** » Fri Apr 15, 2016 7:25 am

Fluid look up is ok, but going to prodemand is slow, does not save log in, have to relog in every time.

brynbic · Post by **brynbic** » Fri Apr 15, 2016 7:33 am

Having same problems. Can not look up fluids and need to log in each time for Pro Demand.

timbre4 · Post by **timbre4** » Fri Apr 15, 2016 7:35 am

Folks, I was alerted a few minutes ago that we are experiencing a server issue.

We apologize for the inconvenience and I will post any further details as soon as I get them.

rhillig · Post by **rhillig** » Fri Apr 15, 2016 7:46 am

I got an script error this morning - but strangely only one machine. The rest of them are good.

Sauvageaus · Post by **Sauvageaus** » Fri Apr 15, 2016 8:20 am

seems to be back up and working.

Thanks for the quick fix!!!

nickscarcare · Post by **nickscarcare** » Fri Apr 15, 2016 8:31 am

Chock another fix up to the team at Mitchell, Thanks guys! Working here again.

timbre4 · Post by **timbre4** » Fri Apr 15, 2016 8:35 am

FIXED!

"As some of you already know we had a product outage this morning. It began about 7:16am PDT. The root cause appears to be major ISP outages which are outside M1’s control. ProDemand is now functional and the rest of the product services are in various stages of recovery. This outage is also affecting phone lines and anything else relying on internet. Regardless of whether our products are commercially available, customers in affected areas who use Cox or Time Warner Cable internet connections will still be affected (to get to Mitchell1 or other internet sites)."

timbre4 · Post by **timbre4** » Fri Apr 15, 2016 9:45 am

I just saw a map (looked like thermal imaging) that showed the hotspots (ISP trouble) in various parts of the country.

We are confident that all systems including SureTrack are working normally; may be some lingering ISP issues depending on where you are located.

Jeff @ Able Auto · Post by **Jeff @ Able Auto** » Fri Apr 15, 2016 11:09 am

I am on Verizon wireless for internet. It has been slow as molasses today!

timbre4 · Post by **timbre4** » Fri Apr 15, 2016 11:30 am

Jeff @ Able Auto wrote:I am on Verizon wireless for internet. It has been slow as molasses today!

While none of Florida is shown on the trouble map, you could still be routing through some of it along the way.

Jeff @ Able Auto · Post by **Jeff @ Able Auto** » Sat Apr 16, 2016 2:53 am

Yea one of the local part suppliers was down and the GM dealer was slloooow also.

Mitchell Outage 4/15/2016

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