Back up issue?

[Rich]

Is this a bad thing? Perhaps it is caused by us not shutting the system down nightly?

"MSEC Sync Down"

[nickscarcare]

Ours is saying the same thing since yesterday

[ricmorin]

I occasionally get a yellow warning. Red is worse. I contact support if it lasts more than 24 hours.

[Silky7]

All,

Sorry I didn't get to this last week. We had an internal switch failure Thursday night and spent most of Friday working to get various servers back up. This was one of the last ones, but hopefully that has cleared up now.

[ricmorin]

I have that same warning today. Usually it's gone in a day or so.

[nickscarcare]

Ours is back to normal

[Rich]

Mine is the same,I will check it out again tomorrow. System is still working fine.

[ricmorin]

I'm green again today.

[Silky7]

Good that it's working again for most of you.

Just to explain a little bit more - a yellow state on sync downs isn't a concern for most users right now. The primary feature using that mechanism is the online appointment form for CRM customers using the interactive scheduler. The yellow state indicates simply that there haven't been any attempted sync downs in 72 hours. It should stay mostly green since there's a heartbeat component that should tell the servers your client is capable of receiving sync down messages.

If it goes red for any significant period, then it would be a good idea to check in with support.

[Rich]

So I guess maybe a really stupid question......

Does this have anything to do with our data back ups?

That is what I was concerned with. I know my luck, if your back ups are broken we will surely have a HD problem soon.

[Silky7]

So I guess maybe a really stupid question......

Does this have anything to do with our data back ups?

That is what I was concerned with. I know my luck, if your back ups are broken we will surely have a HD problem soon.

No, this is a good question, Rich. That part that says Sync Up IS indeed your backup status with us. If it were red for a significant period of time, it would also be a good idea to contact our support.

[Rich]

so "sync up" is my data going to you?

and "sync down" is jibberish coming from your system to mine?

This folks, is the reason my brother is the computer programmer and I am not........

To me "C++" was a grade in school i'd be proud of! LOL (if your Steve or William, you can google that)

[liljoe]

So I guess maybe a really stupid question......

Does this have anything to do with our data back ups?

That is what I was concerned with. I know my luck, if your back ups are broken we will surely have a HD problem soon.

No, this is a good question, Rich. That part that says Sync Up IS indeed your backup status with us. If it were red for a significant period of time, it would also be a good idea to contact our support.

Thanks for making that clear for us, i have wondered about that as well.

[Silky7]

so "sync up" is my data going to you?

and "sync down" is jibberish coming from your system to mine?

You've got it.