First call online

[nickscarcare]

I am having issues connecting to first call, keeps telling me no internet connection, or remote server failed. I called Oreilly and they say its not on their end. I can access napa, and other onlie catalogs when this happens. Is it a Mitchell issue???

[ricmorin]

I get that all day, every day. Takes 3 or 4 tries before I'm connected.

[nickscarcare]

Would be nice to know whos end it is on to get it fixed.

[liljoe]

I have necer had an issue with it myself. Works every time I click it.

[Silky7]

Hi All,

I know these situations can be frustrating because the support teams tend to do a lot of finger-pointing. What I can tell you is this: When you click a catalog button, it doesn't come to Mitchell 1. Never has, and we've got no plans for it to ever do so. Which means, yes, it's on the vendor's end despite what they may say.

Now, if things like the location column go missing (a bug in a recent release) after you update our software, that's on us. And we're transparent on those issues.

In particular to FCO, O'Reilly just updated their systems on the night of 4/4, so they may be working through that deployment. You've done the right thing by notifying them. Eventually if there is a persistent issue, it'll reach the right people there and get resolved.

[nickscarcare]

Well at least I was not the only one having the issue.