Texting has changed

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GUTHTIRE
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Texting has changed

Post by GUTHTIRE »

Since Since v 8.5.1.419 it appears that texting from within a RO has changed. While we haven't isolated every nuance as to what changed but we do know that sometimes your "canned" list (prior to v 8.5.1.419) of text responses shows up and sometimes they don't.

As an example, the customer's vehicle has been completed. You call the customer and leave a VM. Prior to v 8.5.1.419 you could text the customer with a canned text msg similar to "Hello <customer name>, we left you VM as well. You vehicle is all set & ready to go. We do close @ 5PM. Should you need need to contact us please call (nnn) nnn-nnnn."

Post v 8.5.1.419 your options to text are **Blank Message** & Invoice Share (default).

We need the old text "canned" msgs back the way they were or in addition to Invoice Share (default).
Dan
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megoff
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Re: Texting has changed

Post by megoff »

Hi Dan,

With 8.5.1.419, you are now able to text invoices which means we needed to split out the templates we had before under EST/RO/INV to EST/RO and INV for another. From what it sounds you were on an Invoice phase which means you'll need to create canned/templated Texts for Invoice.
textingTemplates.png
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M1 Product Manager
GUTHTIRE
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Re: Texting has changed

Post by GUTHTIRE »

Got it. Thanks!
Dan
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