Create an automated method of archiving text msgs

SocialCRM markets with data from Manager SE
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GUTHTIRE
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Create an automated method of archiving text msgs

Post by GUTHTIRE »

I was told by CRM support that our texts messages needed to archived. While I'm not sure what the impact is of not archiving vs. archiving it would be nice if there was an automated way to Archive. Currently you have to select each text msg thread that you want to archive.
Ideally, the system should automatically archive the text messages, e.g. if last contact was a year ago -> archive.
Alternatively a function like "Archive text msgs from/to" would work or even implementing the capability to manually select multiple texts would be helpful.
Dan
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megoff
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Re: Create an automated method of archiving text msgs

Post by megoff »

Hi there, currently there is no way to automate the archive of text messages in Message Center for SE. To archive you'll need to click the archive once you've highlighted the customer you'd like to archive. If you do not archive messages we've seen Message Center in SE become less responsive and delays with sorting the order.
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