SCRM Sure Critic Phone Interviews
Posted: Tue Apr 28, 2015 8:46 am
We just started the Mitchell 1 SCRM with sure critic review.
While the reviews are nice.....we apparently misunderstood the Phone Interview portion.
Thought it was only to phone people to follow up to VERIFY a review if they couldn't match it to the database.
Did not realize they randomly called people and asked for their experience.
We do not care for this portion of Sure Critic.........
Have had many customer's complain they called them during work hours...even on their work phone number.
Not a happy camper with this......have put a call in to our SCRM rep to OPT OUT of this Phone Interview portion of Sure critic.
Haven't heard back yet...
Have any other's had issues with customers complaining of this?
I don't know how many people they call, etc.....
But, Don't like the fact that they do...we prefer to TALK to our customers as we are qualified more to answer any concerns...Not a third party phone interviewer.....
Just interested in other members take on this particular feature of Sure critic...I know a lot of auto shops use it.............
While the reviews are nice.....we apparently misunderstood the Phone Interview portion.
Thought it was only to phone people to follow up to VERIFY a review if they couldn't match it to the database.
Did not realize they randomly called people and asked for their experience.
We do not care for this portion of Sure Critic.........
Have had many customer's complain they called them during work hours...even on their work phone number.
Not a happy camper with this......have put a call in to our SCRM rep to OPT OUT of this Phone Interview portion of Sure critic.
Haven't heard back yet...
Have any other's had issues with customers complaining of this?
I don't know how many people they call, etc.....
But, Don't like the fact that they do...we prefer to TALK to our customers as we are qualified more to answer any concerns...Not a third party phone interviewer.....
Just interested in other members take on this particular feature of Sure critic...I know a lot of auto shops use it.............