eCRM Thank you emails
Posted: Tue May 05, 2015 8:09 am
We have recently been involved in a situation where our customer had an issue with a repair we performed. Our routine "Thank You" email went out to our customer after the original repair. Our customer replied to the "thank you" email (with his complaint) thinking the email would reach us at the shop. I have called the support desk and they are looking into the issue because the "Thank You" emails do not state they are a "Do not reply" email. Also, we never received the response/complaint from our customer so our customer is extremely upset thinking we ignored him.
YES, he could have called us or stopped by the shop but in the times we now live....he took his business elsewhere due to us "ignoring" his email complaint.
Is there a solution to this glitch in my eCRM? Can the email responses to "Thank You" emails be routed to our shop email?
YES, he could have called us or stopped by the shop but in the times we now live....he took his business elsewhere due to us "ignoring" his email complaint.
Is there a solution to this glitch in my eCRM? Can the email responses to "Thank You" emails be routed to our shop email?