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Multiple Email Address For Customer
Posted: Thu Jan 28, 2016 9:57 am
by SpiritAuto
Mitchell has allowed for multiple email addresses for a little while now and I had a customer complain they are not getting sent to both their emails. I called Mitchell CRM today and they informed me that the customer would need to go to a different site make account on it to update his email address. My question is why is it that I have his updated information.
Re: Multiple Email Address For Customer
Posted: Thu Jan 28, 2016 11:15 am
by ricmorin
SpiritAuto wrote:Mitchell has allowed for multiple email addresses for a little while now and I had a customer complain they are not getting sent to both their emails. I called Mitchell CRM today and they informed me that the customer would need to go to a different site make account on it to update his email address. My question is why is it that I have his updated information and I am paying Mitchell for this CRM service does my customer have to go to a site to update their info, why can I/Mitchell not update it with the correct information I have.
I've updated emails simply by changing them in Manager. I'll try it on my own account tonight and let you know.
Re: Multiple Email Address For Customer
Posted: Thu Jan 28, 2016 11:17 am
by SpiritAuto
Updated my post to remove the outside it turns out it is a site they own. A CRM manager just contacted me back and verified that everything was correct on my end. It seems for some reason it doesn't update the email address.
Re: Multiple Email Address For Customer
Posted: Fri Jan 29, 2016 3:20 pm
by ricmorin
I've added an email address to my own account. I can see the upload occurred and the new email data transferred, but my account did not get updated. Checking further.....
Noteworthy: If your customer unsubscribes at any point, adding or changing emails in Manager will have no effect. Also, multiple emails need to be separated by a semicolon, not a comma.
Re: Multiple Email Address For Customer
Posted: Sat Feb 13, 2016 9:33 am
by SpiritAuto
Had CRM Manager call me back to screen grabs of customers info and sending it to support as we are not sure why it is not updating.