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Are they open
Posted: Wed Apr 01, 2020 8:42 am
by brianp87
Is the crm department open during this time? I emailed my rep a few hours ago and it dawned on me they may be gone.
Re: Are they open
Posted: Wed Apr 01, 2020 9:07 am
by ricmorin
Yes they are. I've been in contact with my agent a lot over the past week. They are working from home so sometimes the call is scratchy, but otherwise they are there!
Re: Are they open
Posted: Wed Apr 01, 2020 10:40 am
by timbre4
brianp87 wrote:Is the crm department open during this time? I emailed my rep a few hours ago and it dawned on me they may be gone.
Keep in mind they are working from home; should be okay possibly shorthanded for a bit as they adjust.
Re: Are they open
Posted: Thu Apr 02, 2020 8:03 am
by brianp87
I called after not hearing back and got my agent.
Re: Are they open
Posted: Fri Apr 03, 2020 1:21 pm
by brianp87
Does anyone know is the crm manager? My agent keeps changing and they seem to not know what is really going on. There response is call support. Support is not for the crm just management program.
Re: Are they open
Posted: Fri Apr 03, 2020 2:25 pm
by timbre4
Brian - I will ask that SocialCRM management reach out to you as soon as possible.
Re: Are they open
Posted: Fri Apr 03, 2020 2:40 pm
by brianp87
Thank you!