Possible To Search Notes? Warranty Question

[rhillig]

Is it possible to search the notes on work orders when they are completed?

When we have a warranty - we always put Oreilly Warranty - AutoValue Warranty - etc in the notes field. I am finding myself having to go back over the last year to find all the Oreilly warranty claims we sent in.....

On that same note - how do you keep track of warranties sent to parts houses??

[Silky7]

Currently, you cannot search Note items. We are looking into expanding the History search into more fields than it does now.

[rhillig]

Currently, you cannot search Note items. We are looking into expanding the History search into more fields than it does now.

Thanks - that would be great to be able to search the notes field!

I did find possibly one way to find them - we discount the parts/labor - so I am doing a discount summary report. I have to look at each one, but easier than going & digging thru the paper counterparts.

I was thinking I could set up a discount for each parts house - but it looks like you would have to have a set price for each discount. I will keep thinking of different ways to track them. (We found out our parts house had not submitted warranty labor claims for almost the whole last year )

[timbre4]

If a part number or description provides a clue, I'd recommend the Part Number Search report under the Management tab.

[Rich]

How about making a fake part number? LCOAP - labor claim O'Reilly Auto Parts. Make the price zero.

you could run a Part Number Search for that "part number" and find it that way. This report can be searched by a date range also.

[rhillig]

How about making a fake part number? LCOAP - labor claim O'Reilly Auto Parts. Make the price zero.

you could run a Part Number Search for that "part number" and find it that way. This report can be searched by a date range also.

Good idea!

[Rich]

Can't find a post I made in the forum yesterday...but I can usually find a work around for other stuff.

[DynaBMan]

One way of handling this problem would be to put the parts supplier in the part description. For example:

Water Pump - O'Reilly Warranty