I have been away on Mat leave and just come back recently so I am catching up on some paper work entries for the company, but I have noticed quite a few of our customers are only being charged 1 out of the 2 taxes they should be. We have GST and PST that each customer is supposed to be charged unless they are government then they are omitted from the PST and only get charged GST. What I am finding is that quite of few customers are only being charged GST and the PST is missing in the processed invoice. Which means the customer didn't get charged PST on any of their invoice. Never had this issue before, all our regular customers and new always got charged the correct taxes. Only since it looks like the beginning of the summer that this issue has arise, also its not all our customers its random. I have double checked our set up and database and our taxes are in there properly. I asked the owner and the lady who has been covering for me with creating and processing the invoices if she has seen a glitch in the system , but unfortunately she was completely oblivious that the right amount of taxes weren't being charged.
Has anyone else run into this? Help please! Thank you in advance.
) are likely only setup to be assessed GST. Back then you probably only had HST as your line 1 tax, and turned on by default. When the reversion to GST/PST was done, GST probably replaced HST on line 1. PST was likely added to line 2. However, it wouldn't have automatically been enabled for the customers that had been previously setup for Line 1 only.