Active Recalls
- Johnny5
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Active Recalls
Just want to make certain all know that when you see the "Open Recalls #" button light up on the order screen, the recall(s) are for that specific vehicle on the order. Clicking on the button allows you to print the recall, or copy and paste.
John Dwulet AKA: Johnny5
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Re: Active Recalls
Are you planning on doing this with other brands?
- nickscarcare
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Re: Active Recalls
I just looked on a Dodge and it now has a 0 there. I have been waiting for this to work. Good job guys.
Some people try to turn back their odometers. Not me, I want people to know why I look this way. I've traveled a long way, and some of the roads weren't paved.
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Re: Active Recalls
The recall button is greyed out on all makes but Toyota on my end. Are you sure you seen it working on Dodge?nickscarcare wrote:I just looked on a Dodge and it now has a 0 there. I have been waiting for this to work. Good job guys.
- Johnny5
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Re: Active Recalls
We have only enable a handful of account for Fiat Chrysler America to exercise the new system before turning it on for everyone. We are planning to add additional manufacturers as they become available.
JD
JD
John Dwulet AKA: Johnny5
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Re: Active Recalls
I really, really, like the recall feature. If nothing else it makes us look more proficient in the customer's eyes!
Hope other manufacturers come on-line soon.
Hope other manufacturers come on-line soon.
Dan
Re: Active Recalls
Thanks for the feedback, Dan. We're definitely working on expanding coverage on other OE's.
M1 Product Manager
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Re: Active Recalls
I like it too and look forward to it being available to all manufacturers if possible. Printing out a recall and handing it to a customer makes us look professional and that we care about their safety.
Re: Active Recalls
I just saw this feature this morning when I updated to 7.2.9 and absolutely love it! One question though, when and how does the open recall notification go away. Do we manually do it or is it something automatically done through updates?
Re: Active Recalls
The open recall won't go away until the service is recorded as complete with the OE. Once it is, it drops off the list.
M1 Product Manager
- ricmorin
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Re: Active Recalls
I'm going to assume that the database that M1 uses to access open recalls would have to be updated before that notification will go away. No user entry here. It's up to the administrators of the database to make that update.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
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I find my life is a lot easier when I use Special Orders
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com
I find my life is a lot easier when I use Special Orders
- Johnny5
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Re: Active Recalls
That is correct, I have seen it first hand change within a few day. I had the airbag on the Jeep fixed a month ago, 4 days later it was off the list.
John Dwulet AKA: Johnny5
Retired - Mitchell1
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Re: Active Recalls
I love this feature even more now!
- nickscarcare
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Re: Active Recalls
Still have to give you guys props on this feature, had 5 vehicles this week, customers are loving it when we tell them. Makes it show that we care. Great job again!!
Some people try to turn back their odometers. Not me, I want people to know why I look this way. I've traveled a long way, and some of the roads weren't paved.
507-345-6425
http://www.nickscarcare.com
507-345-6425
http://www.nickscarcare.com
- nickscarcare
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Re: Active Recalls
Is there a way though to print it on the work order, so it prints on the invoice? Or is it that it may be too much to have all printed on there?
Some people try to turn back their odometers. Not me, I want people to know why I look this way. I've traveled a long way, and some of the roads weren't paved.
507-345-6425
http://www.nickscarcare.com
507-345-6425
http://www.nickscarcare.com
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Re: Active Recalls
Too bad there isn't a little more standardization on the database end. I notice Toyota info is very descriptive, direct and has all of the information a customer needs whereas other OE's not so much. Great addition to SE, our customers to-date are very impressed that we use it and advise them especially on Safety Recalls.
Dan
- ricmorin
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Re: Active Recalls
You can click on 'copy to clipboard' and then paste into a note. Sometimes there's too many characters, though, and you have to split it between several notes. Would be nice to have a more seamless way to get it on the order.nickscarcare wrote:Is there a way though to print it on the work order, so it prints on the invoice? Or is it that it may be too much to have all printed on there?
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com
I find my life is a lot easier when I use Special Orders
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com
I find my life is a lot easier when I use Special Orders
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Re: Active Recalls
Our take on it was/is that it's something that needs to be done elsewhere so we just add a recommendation with the reason for the recall, specify it's DLR related then print it out separately. While this may not work for paperless shops it seems to be working well for us.nickscarcare wrote:Is there a way though to print it on the work order, so it prints on the invoice? Or is it that it may be too much to have all printed on there?
Dan
- nickscarcare
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Re: Active Recalls
I kind of guessed it was length issue, because some of the ones I have printed have been 3 pages already. Nope this works great, just asking a question.
Some people try to turn back their odometers. Not me, I want people to know why I look this way. I've traveled a long way, and some of the roads weren't paved.
507-345-6425
http://www.nickscarcare.com
507-345-6425
http://www.nickscarcare.com