Inventory after switch from TRACS

[Rich]

Have a new M1 user that is having a few issues learning the system. When he switch to M1 his inventory did not transfer to his system like customer data did. Is this something that TS needs to get involved with? Can they switch it over for him?

He isn't to excited about the lack of teaching he is getting from M1, and I have offered to meet him at our shop to teach him what I know. This inventory issue I know is over my head, shy of hand entering it all, just want to not lead him down the wrong path on this issue when we meet.
Thanks

NOTE: SE product training remarks has been split to a separate topic: http://managerforum.net/viewtopic.php?f=124&t=13224

[Silky7]

Rich,

The answer to this is a lot more complex than it seems on the surface. While we do have a database conversion process for users coming from other systems, exactly what converts does vary. Tracs, for example, should have brought over customers, vehicles, and the inventory minus quantities.

If the shop did the conversion with us as part of their order, we can help if the inventory parts list is missing. If however, they went through a third party, we cannot help them here.

Hope it helps.

[Pauls Automotive]

Rich - I can say as far as the data transfer that Bolt_On Technologies has done two data import for me over the year from M1 to Enterprise and 3 years later back to M!. They do a fantastic job. Yu may want to have your friend talk to them about it. It may be a huge time savings. Just a thought.

[Rich]

Paul, I will ask him about it. We don't use Bolt-on here.